Customer Care Centre - Consultant - Gauteng, Edenvale

Mototeam (Pty) Ltd; Johannesburg; Presencial; ZAR 201.000 - 279.000; Jornada completa

Descripción de la vacante

Mototeam (Pty) Ltd seeks an experienced customer service professional to manage high volumes of inbound and outbound calls, emails, and messages, ensuring timely resolutions and accurate records. You will liaise with departments, generate leads through cold calling, and provide management reports to drive improvements.

The role requires 23 years of customer service experience, Grade 12, and preferably a tertiary qualification.

Formación

• Minimum Grade 12 or equivalent; a tertiary qualification is advantageous.
• 23 years of experience in a customer service or contact centre environment.
• Proficient in MS Office; knowledge of CMS or motor industry customer case management systems is a plus.

Responsabilidades

• Handle high volumes of inbound and outbound calls, emails, and messages professionally.
• Resolve enquiries and complaints promptly and escalate when required.
• Maintain detailed records of customer interactions, complaints, and resolutions with escalation to departmental heads when needed.
• Liaise with specialists or relevant departments to provide accurate and timely solutions.
• Engage in lead generation through cold calling and customer follow-ups.
• Provide accurate management reports and feedback to support operational improvement.
• Maintain high standards of telephone etiquette and customer engagement.

Conocimientos

Customer service

Negotiation

Problem solving

Communication

Team player

Attention to detail

Educación

Grade 12 or equivalent

Tertiary qualification advantageous

Herramientas

MS Office

CMS systems

Descripción del empleo

Duties include Manage high volumes of inbound and outbound customer calls, emails, and messages professionally and efficiently. Facilitate the complete customer care process, ensuring enquiries and complaints are resolved promptly. Maintain detailed records of customer interactions, complaints, and resolutions with appropriate escalation to departmental heads when required. Liaise with specialists or relevant departments to provide accurate and timely solutions to customers. Engage in lead generation through cold calling and customer follow-ups. Provide accurate management reports and feedback to support operational improvement. Ensure high standards of telephone etiquette, professionalism, and customer engagement at all times.

Requirements:

Grade 12 or equivalent; tertiary qualification (certificate/diploma/degree) advantageous. 23 years experience in a customer service or contact centre environment; dealership experience preferred. Proficient in MS Office; knowledge of CMS or motor industry customer case management systems is a plus. Excellent verbal and written communication skills in English and a local language. Strong negotiation, problem-solving, and customer engagement skills. Mature, reliable, self-motivated, target-driven, organized, and a team player. Preference to a female, not older than 31 years of age. Must reside in the East Rand or within close proximity to Edenvale. If your current experience and skillsets tick majority of the job specification boxes, then: