Customer Care & Solutions Consultant

Mototeam (Pty) Ltd; Johannesburg; On-site; ZAR 201,000 - 279,000; Full time

Job summary

Mototeam (Pty) Ltd seeks an experienced customer service professional to manage high volumes of inbound and outbound calls, emails, and messages, ensuring timely resolutions and accurate records. You will liaise with departments, generate leads through cold calling, and provide management reports to drive improvements.

The role requires 23 years of customer service experience, Grade 12, and preferably a tertiary qualification.

Qualifications

• Minimum Grade 12 or equivalent; a tertiary qualification is advantageous.
• 23 years of experience in a customer service or contact centre environment.
• Proficient in MS Office; knowledge of CMS or motor industry customer case management systems is a plus.

Responsibilities

• Handle high volumes of inbound and outbound calls, emails, and messages professionally.
• Resolve enquiries and complaints promptly and escalate when required.
• Maintain detailed records of customer interactions, complaints, and resolutions with escalation to departmental heads when needed.
• Liaise with specialists or relevant departments to provide accurate and timely solutions.
• Engage in lead generation through cold calling and customer follow-ups.
• Provide accurate management reports and feedback to support operational improvement.
• Maintain high standards of telephone etiquette and customer engagement.

Skills

Customer service

Negotiation

Problem solving

Communication

Team player

Attention to detail

Education

Grade 12 or equivalent

Tertiary qualification advantageous

Tools

MS Office

CMS systems

Job description

Mototeam (Pty) Ltd seeks an experienced customer service professional to manage high volumes of inbound and outbound calls, emails, and messages, ensuring timely resolutions and accurate records. You will liaise with departments, generate leads through cold calling, and provide management reports to drive improvements.

The role requires 23 years of customer service experience, Grade 12, and preferably a tertiary qualification.