Customer Care Representative

Ria Money Transfer; Johannesburg; Híbrido; ZAR 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Extra leave

Birthday off

Hybrid work schedule

Growth opportunities

Team bonding events

Resumo da oferta

Ria Money Transfer, a global payments provider, in Johannesburg, seeks a Customer Services Representative to assist customers with transactions and resolve inquiries by phone and email. The role requires 1+ year in customer service, strong written and spoken communication, attention to detail, and the ability to work flexible hours, including after-hours and weekends, with a hybrid work schedule.

You will coordinate with agents and the accounting team to reconcile refunds for cancelled transfers

Qualificações

• High school or college completed required.
• Proficient in MS Office and Internet Explorer.
• At least 1 year of customer services or call centre experience.
• Additional language required.
• Strong customer orientation and excellent written and verbal communication.
• Ability to work flexible schedules including after-hours and weekends.
• Reliable high-speed internet connection for remote work when needed.

Responsabilidades

• Assist agents or customers via phone and email to resolve questions and complaints.
• Review and correct data of incorrectly processed transactions.
• Maintain communication with the paying agent to resolve complaints.
• Collaborate with accounting to reconcile refunds of cancelled transactions.

Conhecimentos

Customer service experience

Communication skills

Teamwork

Attention to detail

Additional language

Formação académica

High school diploma / college

Ferramentas

MS Office

Internet Explorer

Descrição da oferta de emprego

Description Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

About This Role

We are looking for an enthusiastic Customer Services Representative to join our friendly team. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.

Roles & Responsibilities

• Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints;
• Reviewing and correcting data of incorrectly processed transactions;
• Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customer complaints;
• Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.

Position Requirements

• We will require you to have a minimum education of completed high school or college.
• Good knowledge of MS Office and Internet Explorer;
• At least one year´s work experience in customer services or a call center position;
• An additional language;
• Strong customer orientation skills;
• Excellent communications skills (both oral and written);
• Attention to detail;
• Good teamworking approach;
• Ability to work flexible schedules - this role requires availability during after-hours and weekends; and
• Must have a reliable, high-speed internet connection to perform duties remotely when needed.

Perks & Benefits

• Extra leave above-standard and Birthday Off
• Hybrid Work Schedule
• Growth Opportunities
• Corporate gatherings, team bonding events, and much more!