Customer Service Representative

Resolv Global; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Resolv Global in Wynberg, Cape Town, is seeking an enthusiastic Entry-Level Customer Service Representative to assist international clients across phone, email, and chat. You will be the first point of contact, delivering accurate information and friendly support.

The role requires Grade 12, 1–2 years in an International Contact Centre, a clear criminal/credit record, and basic computer skills. You will document interactions in the CRM and collaborate with teammates to improve service.

Qualifications

• 1-2 years' experience in an International Contact Centre.
• Excellent written and verbal communication skills.
• Clear criminal and credit record.
• Basic computer skills and familiarity with CRM systems.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer queries, issues, and complaints efficiently and professionally.
• Document customer interactions on the CRM system.

Skills

Customer service

Communication

Problem solving

CRM

Multitasking

Education

Grade 12 / Matric

Tools

CRM systems

Job description

Start your career with a Global Customer Service Team!

Are you passionate about helping people, solving problems, and delivering exceptional customer experiences? Resolv Global is looking for an enthusiastic and customer-focused Entry-Level Customer Service Representative to join our team.

As the first point of contact for our valued customers, you’ll play an important role in creating positive experiences by providing professional, accurate, and timely support across multiple channels.

what You'll Do

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer queries, issues, and complaints efficiently and professionally.
• Accurately document customer interactions on the CRM system.
• Collaborate with colleagues to enhance customer service processes and improve the overall customer experience.
• Consistently deliver a high standard of customer service.

What We're Looking For

• Grade 12 / Matric qualification.
• 1-2 years' experience in an International Contact Centre.
• Clear criminal and credit record.
• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Basic computer skills and familiarity with CRM systems.
• Ability to multitask and perform effectively in a fast-paced environment.
• Willingness to work night shift hours, including weekends.
• Ability to work on-site and commute to our premises in Wynberg