Supervisor: COID Client Services

The South African Department of Labour; Rustenburg; On-site; ZAR 350,000 - 550,000; Full time

Job summary

The South African Department of Labour is seeking a qualified professional to oversee the COID help desk, ensuring quality customer service and compliance with relevant regulations. The role includes supervising staff and coordinating resolution of queries.

Ideal candidates have an undergraduate qualification, two years in a customer care environment, and knowledge of Public Service Act, Batho Pele principles and related legislation. Applications from suitable candidates are encouraged.

Qualifications

• Undergraduate qualification (NQF level 6) recognised by SAQA in Customer Services / Management / Customer Relations / Contact Centre Management / Office Administration Management / Communication/ Marketing.

Responsibilities

• Monitor and oversee the help desk at the first port of entry within the COID service.
• Facilitate customer-driven quality workflow processes.
• Coordinate and ensure quality resolution of queries.
• Attend to all queries regarding legislation and follow up on pending queries.
• Supervision of staff.

Skills

Coaching and Mentoring

Conflict Management

Critical and Innovative Thinking

Inspire Commitment

People Management

Performance and oversight

Programme/ Project Management

Quality Assurance

Service Delivery Innovation

Stakeholder Development & Relations

Education

Undergraduate qualification (NQF level 6) SAQA recognised

Job description

REQUIREMENTS

Undergraduate qualification (NQF level 6) as recognized by SAQA in Customer

Services / Management / Customer Relations / Contact Centre Management / Office Administration Management / Communication/ Marketing. Two (2) years' functional experience in Customer care/ Client Service environment. Knowledge: Relevant regulations, laws and legislation, Public Service Act, Public Service Regulation, Compensation Fund business strategies and goals, Compensation Fund value chain, Directorate goal and performance requirements, PFMA and Treasury Regulations, Customer Service (Batho Pele Principles), Occupational Health and Safety Act (OHS), Promotion of Access to Information Act, The Constitution of RSA. Skills: Coaching and Mentoring, Conflict Management, Critical and Innovation Thinking, Inspire Commitment, People Management, Performance and oversight, Programme/ Project Management, Quality Assurance, Service Delivery Innovation, Stakeholder Development & Relations.

DUTIES

Monitor and oversee the help desk at the first port of entry within the COID

service. Facilitate customer-driven quality workflow processes. Coordinate and ensure quality resolution of queries. Attend to all queries regarding legislation and follow up on pending queries. Supervision of staff.

ENQUIRIES

Ms N Litheko Tel No: [phone]

NOTE

EE target- Priority will be given to Indian Male, Indian Female, White Male.

APPLICATIONS

Chief Director: Provincial Operations: Private Bag X2040, Mmabatho, 2735 or

CLOSING DATE

11 September 2026 at 16:00 (walk-in) and 23:59 (online)

The Department is an equal opportunity affirmative action employer. The Employment Equity Plan of the Department shall inform the employment decision. It is the Department's intention to promote equity (race, gender and disability) through the filling of this post(s).