Customer Account Manager

Prime System Solutions; Cape Town; Remote; ZAR 360,000 - 480,000; Full time

Job summary

Prime System Solutions seeks a commercially minded Customer Account Manager to manage an existing portfolio, acting as the main commercial contact and growing accounts remotely. This hands-on role requires ownership, proactive relationship building, and coordination with technical teams to ensure client satisfaction.

You will manage quotations, pricing, renewals, and regular reviews, driving retention and uncovering opportunities within existing accounts across the remote landscape.

Qualifications

• Experience in account management or customer success roles.
• Confident with pricing discussions, quotations and renewals.
• Strong communication and relationship-building abilities.
• Excellent organisation and multi-account management.
• Proactive ownership and collaboration with technical teams.

Responsibilities

• Managing and developing relationships with an existing portfolio of customers.
• Handling quotations, pricing, contract changes and renewals.
• Driving customer retention and identifying opportunities for account growth.
• Leading regular customer reviews and following up on agreed actions.
• Staying close to customer needs and addressing concerns early.
• Collaborating with technical and service delivery teams to ensure proper support.
• Identifying additional services and opportunities within existing accounts.

Skills

Account management

Customer success

Pricing & quotes

Renewals

Contract negotiation

Relationship building

Communication

Organisational skills

Ownership

Job description

Customer Account Manager

Location: Johannesburg, Gauteng, South Africa, Cape Town City Centre, Western Cape, South Africa

Department: Client

Workplace: remote

Employment Type: full

Description

We're Hiring | Customer Account Manager

We're looking for a commercially minded Customer Account Manager who knows how to build strong client relationships, keep customers happy and identify opportunities to grow existing accounts.

This is a hands-on role where you'll take ownership of a portfolio of existing customers, acting as their main commercial point of contact and making sure nothing falls through the cracks.

What you�ll be doing:

• Managing and developing relationships with an existing portfolio of customers.
• Handling quotations, pricing, contract changes and renewals.
• Driving customer retention and identifying opportunities for account growth.
• Leading regular customer reviews and following up on agreed actions.
• Staying close to customer needs, identifying potential risks and addressing concerns early.
• Working alongside technical and service delivery teams to ensure customers receive the right support.
• Identifying additional services and opportunities within existing accounts.

Requirements

• Experience in account management, customer success or a similar commercial role.
• Confidence handling pricing, quotations and renewal conversations.
• Strong communication and relationship-building skills.
• Excellent organisation and the ability to manage multiple customer accounts.
• A proactive approach and a genuine sense of ownership.
• Comfortable working alongside technical teams in an IT services environmen