Cruise Dining Room Supervisor

Crew Life at Sea Ltd.; South Africa; On-site; ZAR 180,000 - 270,000; Full time

Job summary

Crew Life at Sea Ltd. is seeking a Head Waiter to lead dining room operations on board a cruise ship. You will supervise waitstaff, ensure timely service, and uphold high standards of cleanliness and guest satisfaction in a dynamic, on-board environment.

The role requires strong leadership, exceptional communication, and a proven track record in high-end dining settings aboard ships or luxury hotels.

Qualifications

• Previous experience as Head Waiter or similar supervisory role in high-end dining.
• Excellent communication and customer service skills.
• Leadership and team management abilities.

Responsibilities

• Supervise and train waitstaff to deliver exceptional service on board.
• Monitor dining room operations and ensure timely service to guests.
• Maintain cleanliness and organization of dining areas.
• Handle guest complaints professionally and promptly.
• Collaborate with kitchen staff to meet dietary needs and guest preferences.
• Create a welcoming atmosphere and positive guest experience.
• Assist with inventory management and supplies orders.
• Conduct performance evaluations and provide feedback.
• Ensure compliance with health and safety regulations.
• Strive to continually improve the dining experience.

Skills

Communication

Customer service

Leadership

Team management

Attention to detail

Job description

Crew Life at Sea Ltd. is seeking a Head Waiter to lead dining room operations on board a cruise ship. You will supervise waitstaff, ensure timely service, and uphold high standards of cleanliness and guest satisfaction in a dynamic, on-board environment.

The role requires strong leadership, exceptional communication, and a proven track record in high-end dining settings aboard ships or luxury hotels.