Lead Waiter - Fine Dining & Guest Experience

Crew Life at Sea Ltd.

Cape Town

On-site

ZAR 180,000 - 240,000

Full time

2 days ago
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Job summary

Crew Life at Sea Ltd. is seeking a Senior Waiter to deliver exceptional dining experiences aboard cruise ships. You will lead a team, mentor junior staff, and ensure high standards of service and guest satisfaction across multiple venues.

The role requires fluency in English and welcomes additional languages; flexibility to work on different ships and during evenings, weekends, and holidays is essential. Knowledge of wine service, menu presentation, and safety protocols is highly valued.

Qualifications

  • Experience as Senior Waiter or similar in fine dining, upscale hotel, or cruise environment.
  • In-depth knowledge of food and beverage service, including etiquette, wine service, cocktails and menu presentation.
  • Strong leadership and interpersonal skills to mentor junior staff and maintain a positive work environment.
  • Excellent customer service with problem-solving abilities and guest-focused mindset.
  • Fluency in English is required; additional languages are desirable for cruise guests.
  • Ability to work flexible hours, including evenings, weekends, and holidays, and to operate on different ships.
  • Good organizational and time-management skills to handle multiple tasks in a fast-paced setting.
  • Understanding of hygiene and safety standards and responsible alcohol service.
  • Relevant certifications in food safety or hospitality are advantageous.
  • Positive, professional demeanor and passion for hospitality and guest satisfaction.

Responsibilities

  • Provide exceptional table service to guests with attention to detail.
  • Assist and advise guests on menu choices, allergies, and dietary requirements.
  • Assist Head Waiter in supervising and coordinating the wait staff; train and mentor staff.
  • Take orders accurately and relay to kitchen/bar; coordinate course timing.
  • Upsell specials, signature dishes, and beverage pairings to boost revenue.
  • Establish rapport with guests and handle inquiries, concerns, and requests professionally.
  • Uphold service standards and maintain professionalism in a welcoming dining environment.
  • Adhere to hygiene, safety, and responsible alcohol service standards.
  • Share knowledge with junior staff through training and coaching.
  • Collaborate with kitchen, bar, and management for smooth operations.
  • Assist with administrative tasks such as shift reports, inventory, and supplies.

Skills

Customer service
Leadership
Communication
Multilingual

Job description

Crew Life at Sea Ltd. is seeking a Senior Waiter to deliver exceptional dining experiences aboard cruise ships. You will lead a team, mentor junior staff, and ensure high standards of service and guest satisfaction across multiple venues.

The role requires fluency in English and welcomes additional languages; flexibility to work on different ships and during evenings, weekends, and holidays is essential. Knowledge of wine service, menu presentation, and safety protocols is highly valued.

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