CRM Systems Engineer — Martech & Integrations

Sun International; Sandton; On-site; ZAR 720,000 - 1,000,000; Full time

Job summary

SunBet CRM Specialist: Systems role focuses on configuring and managing CRM platforms such as XtremePush, PAM, and external partners, ensuring compliant, reliable player journeys across digital channels.

Collaborate with CRM, Product, IT Operations and Compliance teams to troubleshoot integrations, monitor platform performance and support bonus and gamification configurations for enhanced player engagement.

Qualifications

• Bachelor’s degree or advanced diploma in a relevant field.
• Certification in XtremePush or comparable CRM/Martech platform.
• SQL certification or demonstrated proficiency in SQL.
• API Integration certification preferred.
• GAIQ preferred.

Responsibilities

• Configure and administrate SunBet CRM/Martech platforms.
• Manage XtremePush configuration and PAM integrations.
• Oversee API integrations and platform configuration.
• Support transactional and marketing journeys across channels.
• Monitor deliverability of emails and SMS communications.
• Provide reporting on campaign performance and system health.

Skills

Customer Centricity

Problem-Solving

Collaboration

Adaptability

Lifelong Learning

Integrity

Teamwork

Continuous Improvement

Data Analysis

Education

Bachelor’s Degree / Advanced Diploma in Marketing Technology, CS, IT or related

XtremePush or comparable platform certification

SQL certification

API Integration certification

GAIQ

Tools

XtremePush

SQL

APIs

Email Deliverability

Excel

BI Tools

Job description

SunBet CRM Specialist: Systems role focuses on configuring and managing CRM platforms such as XtremePush, PAM, and external partners, ensuring compliant, reliable player journeys across digital channels.

Collaborate with CRM, Product, IT Operations and Compliance teams to troubleshoot integrations, monitor platform performance and support bonus and gamification configurations for enhanced player engagement.