Credit Report Support Specialist

Experian; Sandton; On-site; ZAR 240,000 - 320,000; Full time

Job summary

Experian in South Africa seeks a diligent Customer Service Consultant to handle consumer inquiries, log and resolve disputes, and ensure accurate updating of member records across systems. The role requires strong communication, initiative, and problem-solving, with a focus on delivering accurate personal credit reports and exceptional service to clients.

Qualifications include Grade 12 and a Customer Service certificate; experience in customer care is advantageous, with a proactive,

Qualifications

• Initiative and responsibility required.
• People management and teamwork abilities.
• Advanced Microsoft Office proficiency (Word, Excel, PowerPoint).

Responsibilities

• Handle all customer queries including email and web-related inquiries and complaints.
• Log, investigate and resolve consumer disputes related to personal credit reports.
• Monitor enrolments and changes in service and products across systems.
• Provide consumers with their personal credit reports.

Skills

Initiative

People Management

Execution

Analysis

Innovation

Effective Communication

Constructive Teamwork

Target Driven

Customer Focus

MS Office

Education

Grade 12 / NQF level 4

Customer Service Certificate

Job description

Experian in South Africa seeks a diligent Customer Service Consultant to handle consumer inquiries, log and resolve disputes, and ensure accurate updating of member records across systems. The role requires strong communication, initiative, and problem-solving, with a focus on delivering accurate personal credit reports and exceptional service to clients.

Qualifications include Grade 12 and a Customer Service certificate; experience in customer care is advantageous, with a proactive,