Consumer Care Learner

Experian; Sandton; On-site; ZAR 240,000 - 320,000; Full time

Job summary

Experian in South Africa seeks a diligent Customer Service Consultant to handle consumer inquiries, log and resolve disputes, and ensure accurate updating of member records across systems. The role requires strong communication, initiative, and problem-solving, with a focus on delivering accurate personal credit reports and exceptional service to clients.

Qualifications include Grade 12 and a Customer Service certificate; experience in customer care is advantageous, with a proactive,

Qualifications

• Initiative and responsibility required.
• People management and teamwork abilities.
• Advanced Microsoft Office proficiency (Word, Excel, PowerPoint).

Responsibilities

• Handle all customer queries including email and web-related inquiries and complaints.
• Log, investigate and resolve consumer disputes related to personal credit reports.
• Monitor enrolments and changes in service and products across systems.
• Provide consumers with their personal credit reports.

Skills

Initiative

People Management

Execution

Analysis

Innovation

Effective Communication

Constructive Teamwork

Target Driven

Customer Focus

MS Office

Education

Grade 12 / NQF level 4

Customer Service Certificate

Job description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

Why this role is critical to us
Handle all customer queries which includes email and web related queries and complaints for specific products. Follows up with
clients regarding queries. Monitors company administration procedures for the division, like enrolments of new members, in
addition to any changes in service and products. Updating of Systems and correspondence.
To provide consumers with their personal credit reports. Logs, investigates and resolves consumer disputes related to
consumers’ personal credit reports.

What you’ll need to bring to the party

• Initiative and Responsibility
• People Management
• Execution
• Analysis and Judgment
• Innovation
• Effective Communication
• Constructive Teamwork
• Target Driven
• Customer Focus
• Accounting
• Familiarity with Ticket logging/tracking system
• Advance Microsoft Office (Word, Excel and PowerPoint)

Qualifications

• Grade 12 / NQF level 4
• Customer Service Certificate
• Customer Service experience and track record.

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and affirmative action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together