Courier Services Controller — SLA‑Focused Logistics Lead

Takealot Group; Cape Town; On-site; ZAR 420,000 - 720,000; Full time

Job summary

Takealot Fulfilment Solutions (TFS) is seeking an experienced courier services manager to lead service delivery and SLA compliance. You will coordinate with courier providers, plan distribution operations, and maintain SOPs while ensuring data integrity and strong client relationships.

This role requires logistics experience, strong numerical skills, and the ability to work under pressure in a fast-paced e-commerce environment.

Qualifications

• Post Matric Qualification in logistics or relevant.
• At least 3 years in a distribution and 3PL environment.
• Proficiency in relevant software applications and packages; computer literacy required.

Responsibilities

• Manage services provided by courier service providers, ensuring service levels are met.
• Plan, schedule, assign, inspect, record and organise distribution operations as per agreed customer SLA’s.
• Maintain SOPs for the department, review and implement improvements.
• Daily manage all assigned deliveries and liaise with clients until issues are resolved.
• Ensure data integrity of information across courier and company systems.

Skills

Relationship-building

Planning & organising

Problem solving

Attention to detail

Numerical skills

Interpersonal skills

Adaptability

Education

Post Matric Qualification in logistics or relevant

Tools

Computer literacy

Job description

Takealot Fulfilment Solutions (TFS) is seeking an experienced courier services manager to lead service delivery and SLA compliance. You will coordinate with courier providers, plan distribution operations, and maintain SOPs while ensuring data integrity and strong client relationships.

This role requires logistics experience, strong numerical skills, and the ability to work under pressure in a fast-paced e-commerce environment.