Coordinator III: Supply Chain Management

Capitec Bank Ltd; Stellenbosch; On-site; ZAR 450,000 - 650,000; Full time

Job summary

Capitec Bank Limited is seeking a Coordinator III: Supply Chain Management to coordinate and enhance last-mile delivery and courier operations across B2B and B2C channels, ensuring reliable and cost-efficient delivery execution for customers.

The role emphasizes service-level monitoring, track-and-trace visibility, exception handling, reporting, and continuous improvement with courier partners and internal stakeholders.

Qualifications

• At least 5 years’ experience coordinating delivery operations, including budgeting, forecasting and reporting.
• Liaising with senior stakeholders and external entities such as vendors.
• Experience using influence and negotiation to drive objectives and delivery.
• Proven ability to prioritise, meet deadlines, multi-task and manage time effectively.
• Experience in courier, transport and last-mile distribution operations (B2B/B2C).
• Experience managing end-to-end courier performance, including track-and-trace, SLA monitoring and corrective actions.

Responsibilities

• Coordinate and improve last-mile distribution and courier operations across B2B and B2C channels.
• Support reliable, cost-effective and customer-focused delivery execution through courier partner coordination.
• Monitor service levels, track-and-trace visibility, and exception management.
• Produce regular reporting and drive continuous improvement in courier operations.

Skills

Attention to Detail

Communications Skills

Interpersonal & Relationship

Planning, organising and coordination

Education

A relevant tertiary qualification in Supply Chain Management or Engineering - General

Job description

Coordinator III: Supply Chain Management

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

Purpose Statement

The role will have a specific focus on coordinating and improving last-mile distribution and courier operations across business-to-business and business-to-client delivery channels. The role is responsible for supporting reliable, cost-effective and customer-focused delivery execution through courier partner coordination, service-level monitoring, track-and-trace visibility, exception management, reporting and continuous improvement.

Experience

MINIMUM:

• At least 5 years’ experience of coordination for delivery and/or achievement of business objectives within a relevant or related environment to the function, project or environment; including experience in monitoring, supporting planning, forecasting, reporting, budgeting and prioritisation.
• Comfortable in liaising with senior-level stakeholders and / or external parties such as legal and regulatory entities, vendors, partners.
• Experience of using influence and negotiation to corral resources and stakeholders to drive objectives and delivery.
• Proven experience of prioritising, working to deadlines, multi-tasking and applying time management skills to ensure delivery.
• Designing and producing quality reports, presentations and material.
• Experience in courier, transport and last-mile distribution operations, including B2B/B2C deliveries, collections, reverse logistics and coordination of courier service providers.
• Experience managing end-to-end courier performance, including track-and-trace, proof of delivery, SLA monitoring, delivery exceptions, operational reporting and corrective actions.

IDEAL

• Experience managing national courier and last-mile distribution operations, including different service types and products, regional delivery requirements and coordination across branches, distribution hubs, service providers and end clients.
• Experience in the commercial and technical aspects of courier operations, including rate structures, fuel levies, volumetric weight, claims, cost reconciliation, track-and-trace and courier-system integrations.

Qualifications (Minimum)

• A relevant tertiary qualification in Supply Chain Management or Engineering - General

Knowledge

MINIMUM/DEAL:

• Strong knowledge of relevant functional / technical area and related task management tools, techniques, processes and systems.
• Understanding of business operations, including but not limited to budgeting, project management and planning principles, forecasting and scheduling.
• Knowledge of relevant regulatory and compliance requirements.
• Foundational information and data analysis knowledge.
• Stakeholder engagement and management processes and practices.

IDEAL:

• Strong knowledge of end-to-end courier and last-mile distribution operations, including service levels, reverse logistics, exception management and risk controls.
• Good understanding of courier commercial and operational drivers, including pricing structures, track-and-trace systems, proof of delivery and regional service coverage.

Skills

• Attention to Detail
• Communications Skills
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06