Controller: Imports | Clearing & Forwarding

DP World; Durban; On-site; ZAR 360,000 - 480,000; Full time

Job summary

DP World Durban seeks an Ocean Import professional to manage end-to-end shipment handling, monitoring and control from start to finish in line with policies and procedures.

You will open shipment files, obtain rates, ensure documentation accuracy, and coordinate with clearing and clients to ensure timely handover and payment processing. A background in Cargowise and MS Office is preferred.

Qualifications

• 3-5 years’ experience in Ocean Import services
• Logistics or similar Degree / diploma advantageous
• Cargowise
• Microsoft Office – Outlook, Excel.

Responsibilities

• Open shipment files: allocate file number, obtain landside and transport rates, verify 3rd party costs vs ISL rates
• Ensure all documentation including shipment details is provided to clearing department and notify consignee
• Gather cargo/origin data, buying/selling rates; finalise shipping method with client and international offices
• Monitor cargo arrival against bookings; ensure timely handover of documents to lines
• Update clients on shipment arrival; assist Controllers with Event Controls and data capture in Cargowise
• Track and trace client shipments from indent to POD and invoice payment
• Provide administrative support to Sea Freight Import team
• Obtain clearing instructions; liaise with clearing agent; verify MBL/HBL vs invoice and packing list
• Develop relationships with carriers, agents, and clients to build trust and loyalty
• Ensure compliance with company regulations across activities
• Capture accruals for shipments; account for demurrage/detention before invoicing
• Resolve client queries/complaints promptly and satisfactorily

Skills

Ocean Import

Cargowise

MS Office

Excel

Education

Matric

NCFF FIATA diploma advantageous

Logistics degree/diploma advantageous

Tools

Cargowise

Job description

Contribute to an effective service delivery through the handling, monitoring and control of Ocean Freight Import shipments from start to finish within required specifications and in accordance with agreed policies and procedures.

Key performance areas:

• Carry out the opening of shipment files including allocating a shipment file number, establish and obtain landside and transport rates, 3rd party Service provider costs and quality assure that the rates on the shipping line invoice are in accordance with ISL buying rates
• Ensure all documentation including confirmation of the shipment details are obtained and is provided to the clearing department and that the consignee has been appropriately notified and status report updated
• Gather cargo and origination information, buying and selling rates from the relevant office and finalise, agree and arrange the shipping method with the client and international offices.
• Facilitate a responsive turnaround time and internal handover of documents by monitoring cargo arrival against the bookings with the shipping lines and ensuring order / indent facilitation.
• Interact with clients to keep them informed by notifying them of the arrival of shipments and provide general assistance to Controllers in respect of updating Event Controls and capturing data in Cargowise.
• Assist in the timeous and efficient closeout related to shipments by tracking and tracing client shipments from indent, to P.O.D. and invoice payment
• Provide general administrative support and back up to the Sea Freight Import team in ensuring client requirements are met
• Obtain completed clearing instruction from the client and timeously advise the clearing agent/client to forward original bill of landing in order to handover file to entries for further processing. Controller must verify information on MBL/ HBL against the information on Invoice and Packing list prior to submission to Customs clearing team.
• Establish and develop strongly valued relationships with all carriers, agents and clients with the purpose of increasing confidence in and the reputation of the business driving brand awareness and loyalty
• Ensure that all activities in the area of responsibility are compliant with company specific regulations
• Ensure all accruals for the individual shipments are captured and accurate in the month of the revenue recognition of the file. Any demurrage and detention should be accrued for prior to actual invoices being received.
• Ensure all client queries / complaints are resolved timeously and in a manner which satisfies the query / complaint

Qualifications required:

• Matric
• NCFF (NQF 3/4), FIATA diploma advantageous
• Comprehensive knowledge of the forwarding and clearing industry, Incoterms and customs requirements

Skills and experience required:

• 3-5 years’ experience in Ocean Import services
• Logistics or similar Degree / diploma advantageous
• Cargowise
• Microsoft Office – Outlook, Excel.

Please ensure that you are eligible to work in the country that you are applying for.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.