Import and Export Controller | Freight Forwarding

DP World; Gqeberha; On-site; ZAR 240,000 - 420,000; Full time

Job summary

DP World is seeking an Import Freight Services professional in South Africa to manage shipment files end-to-end, ensure accurate documentation, and coordinate with clients and international offices.

You will gather cargo details, verify documents in Cargowise, and monitor bookings to drive timely handovers and invoicing while maintaining compliance with Incoterms and customs requirements.

Qualifications

• Matric is a baseline requirement.
• NCFF (NQF ¾) is preferred; FIATA Diploma advantageous.
• Logistics or related degree/diploma advantageous.

Responsibilities

• Open shipment files, allocate a file number, and obtain landside/transport rates and third-party costs.
• Ensure all shipment documents are collected and provided to clearing, notify consignee, and update status reports.
• Gather cargo/origin information and finalise shipping method with client and international offices.
• Monitor cargo arrivals with bookings to facilitate turnarounds and document handover.
• Inform clients of arrivals and support Controllers with data in Cargowise.
• Assist in closeout from indent to POD and invoice payment.
• Provide admin support to Ocean Freight Import team to meet client requirements.
• Verify BL/HBL against invoice and packing list before submitting to Customs clearing.
• Develop strong relationships with carriers, agents and clients to build trust.
• Ensure compliance with DP World regulations and accurate monthly accruals.

Skills

Import Freight

Exceptional communication

Meeting deadlines

Interpersonal skills

Incoterms knowledge

Customs requirements knowledge

Education

Matric

NCFF (NQF ¾)

FIATA Diploma advantageous

Logistics degree/diploma advantageous

Tools

Cargowise

Outlook

Excel

Microsoft Office

Job description

Contribute to an effective service delivery through the handling, monitoring and control of shipments from start to finish within required specifications and in accordance with agreed policies and procedures.

Key Performance Areas

• Carry out the opening of shipment files including allocating a shipment file number, establish and obtain landside and transport rates, 3rd party Service provider costs and quality assure that the rates on the shipping line invoice are in accordance with ISL buying rates
• Ensure all documentation including confirmation of the shipment details are obtained and is provided to the clearing department and that the consignee has been appropriately notified and status report updated
• Gather cargo and origination information, buying and selling rates from the relevant office and finalise, agree and arrange the shipping method with the client and international offices.
• Facilitate a responsive turnaround time and internal handover of documents by monitoring cargo arrival against the bookings with the shipping lines and ensuring order / indent facilitation.
• Interact with clients to keep them informed by notifying them of the arrival of shipments and provide general assistance to Controllers in respect of updating Event Controls and capturing data in Cargowise.
• Assist in the timeous and efficient closeout related to shipments by tracking and tracing client shipments from indent, to P.O.D. and invoice payment
• Provide general administrative support and back up to the Ocean Freight Import team in ensuring client requirements are met
• Obtain completed clearing instruction from the client and timeously advise the clearing agent/client to forward original bill of landing in order to handover file to entries for further processing. Controller must verify information on BL/ HBl against the information on Invoice and Packing list prior to submission to Customs clearing team.
• Establish and develop strongly valued relationships with all carriers, agents and clients with the purpose of increasing confidence in and the reputation of the business driving brand awareness and loyalty
• Ensure that all activities in the area of responsibility are compliant with company specific regulations
• Ensure all accruals for the individual shipments are captured and accurate in the month of the revenue recognition of the file. Any demurrage and detention should be accrued for prior to actual invoices being received.
• Ensure all client queries / complaints are resolved timeously and in a manner which satisfies the query / complaint

Qualifications required:

• Matric
• NCFF (NQF ¾), FIATA Diploma advantageous
• Logistics or similar degree/diploma advantageous

Skills and experience required:

• 2 – 3 years’ experience in Import Freight Services
• Cargowise
• Microsoft Office – Outlook, Excel.
• Exceptional Communication Skills
• Meeting of deadlines
• Interpersonal communication Skills
• Comprehensive knowledge of the forwarding and clearing industry, Incoterms and customs requirements

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

EEO Statement

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.