Contractor Specialist & Sales Tech Liaison (2 year contract)

Staff Solutions; Sandton; On-site; ZAR 360,000 - 540,000; Full time

Job summary

Staff Solutions is seeking a seasoned mechanical technician/analyst to lead product analysis, data consolidation, and dealer communications within our Lexus/Toyota network. The role emphasizes accurate data, early issue detection, and cross-functional collaboration.

The candidate will bring 5–6 years dealer experience, Master Technician credentials, and strong MS Office skills while traveling as needed to support field operations and research initiatives.

Qualifications

• NQF Level 6 Mechanical with 3 years motor technician/ motor mechanic experience.
• Master Technician (G1) with 5–6 years relevant dealer experience.
• Experience in a research or analysis environment is an advantage.
• Field experience dealing with voice of the customer and travel willingness.

Responsibilities

• Product analysis and data consolidation to support go-and-study activities.
• Strengthen service function and provide quick market info.
• Prepare detailed reports to improve early detection and resolution.
• Research product-related matters and compile dealer communications.
• Present findings at Nuts & Bolts and technical conferences.
• Develop fix methods and coordinate parts with NPDC.

Skills

Information gathering

Data analysis

Communication

Strategic planning

Voice of the customer

Education

NQF Level 6 Mechanical

3 years automotive technician experience

Master Technician (G1)

5–6 years dealer experience

Tools

MS Office and Outlook

Job description

Key Performance Areas:

• Product Analysis and consolidating facts and data - enhance go and study activities.
• Strengthen service function.
• Quick info, from the market.
• Strengthen FTR analysis.
• Detailed report compilation - antenna function, to enhance sensitivity for early detection/early resolution - FTR issuing.
• Detailed research on product related matters.
• Compilation of communication to the dealer network - service bulletins.
• Present presentations to various audiences - Nuts & Bolts (dealer network) / Technical Conferences.
• Fix it right first time - product resolution.
• Study and develop f/fix methods and coordination parts with NPDC.

Qualifications And Experience:

• NQF Level 6 (360 credits - level 8 framework) Mechanical + 3 years working experience as motor technician / motor mechanic or similar Qualified Motor Mechanic + Master Technician (G1) + 5 – 6 years relevant experience.
• Minimum 5 years’ experience at dealer level will be an advantage.
• Experience in a research environment or analysis position an advantage.
• Computer experience in MS Office and Outlook.
• Advanced level of technical knowledge.
• Field experience dealing with voice of the customer.
• A minimum of five years technical experience on Lexus and Toyota models would be an advantage.
• Will be required to travel.

Competencies:

• Accurate information gathering and analysis
• Awareness and commitment to our mission
• Awareness of situations and decisiveness
• Communication and sharing of mid to long term plans
• Creation of innovative vision
• Establishing framework and systems for organisational learning
• Feedback of evaluation results and long-term development of others
• Perseverance
• Strategic reallocation of resources and review of work methods
• Suitable assignment and objective performance review