Contract Manager - Commercial Cleaning

Empact Group; Oos-Kaap; On-site; ZAR 400,000 - 700,000; Full time

Job summary

Empact Group is seeking a detail-oriented Contract Manager to oversee cleaning contracts for our retail facilities. You will coordinate between staff and management to ensure compliance with service agreements and maintain high cleanliness standards across our shopping environments.

The role requires experience in contract management within facilities maintenance, strong communication, and the ability to manage multiple projects independently while controlling costs and safety protocols.

Qualifications

• Proven experience in contract management within cleaning or facilities management.
• Knowledge of cleaning processes, materials and equipment.
• Excellent communication and interpersonal skills with stakeholders.
• Strong organizational and problem-solving abilities.

Responsibilities

• Oversee execution of cleaning contracts and ensure compliance with terms.
• Monitor cleaning team performance through regular inspections.
• Collaborate with management to implement cleaning schedules meeting operational needs.
• Address and resolve issues or complaints related to cleaning services promptly.
• Provide training and support on cleaning standards and safety protocols.
• Manage expenditures related to cleaning services.

Skills

Contract management

Cleaning operations

Communication skills

Organizational skills

Independent work

MS Office

Education

Facilities Management qualification

Tools

Microsoft Office Suite

Job description

We are seeking a detail-oriented Contract Manager to oversee and manage the cleaning contracts for our clients' facilities. This role focuses on coordinating between staff and management to ensure compliance with service agreements and maintaining high cleanliness standards throughout the shopping environment.

Key Responsibilities

• You will oversee the execution of cleaning contracts, ensuring compliance with all terms and conditions.
• Monitor the performance of the cleaning team conducting regular inspections to assess quality and effectiveness.
• Collaborate with management and implement cleaning schedules that meet operational needs and enhance customer satisfaction.
• Address and resolve any issues or complaints related to cleaning services in a timely manner.
• Provide training and support to staff on cleaning standards and safety protocols.
• manage expenditures related to cleaning services.

Requirements

• Proven experience in contract management, preferably within the cleaning or facilities management industry.
• Strong understanding of cleaning processes, materials, and equipment.
• Excellent communication and interpersonal skills, with the ability to build relationships with various stakeholders.
• Strong organizational and problem-solving capabilities.
• Proficient in Microsoft Office Suite
• Ability to work independently and manage multiple projects simultaneously.

Preferred Qualifications

• Relevant qualification in Facilities Management, Contract Management, or a related field.
• Certification in Cleaning Management or related health and safety standards.
• Experience in a retail or commercial setting would be an advantage.