Regional Manager

Empact Group; Gqeberha; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Empact Group is seeking a Regional Manager to oversee cleaning operations across multiple food manufacturing and packaging sites within the region. You will lead a diverse team of cleaning professionals, drive operational efficiency, and ensure the highest standards of cleanliness and client satisfaction.

Key responsibilities include developing cleaning strategies, supervising daily operations, training staff, managing client relationships, conducting inspections, and analyzing performance data

Qualifications

• Experience in a management role within cleaning or facilities services.
• Operational management with staff supervision and training.
• Knowledge of cleaning standards, health and safety regulations, and QA processes.
• Excellent interpersonal and communication skills for teams and clients.
• Ability to analyze performance metrics and drive service improvements.
• Proficient with management software/tools for oversight.

Responsibilities

• Develop and implement cleaning service strategies aligned with company objectives to enhance client satisfaction.
• Supervise daily operations to ensure safety and cleanliness compliance across sites.
• Lead, train, and mentor cleaning staff to meet performance goals and foster a positive work environment.
• Manage client relationships, addressing concerns to maintain high service levels.
• Conduct regular site inspections to assess service quality and operational effectiveness.
• Analyze service data and metrics to identify improvements and implement actions.
• Coordinate with other departments to ensure supplies and equipment availability.
• Prepare and manage regional budgets to balance cost efficiency with targets.

Skills

Leadership

Operations management

Client relations

Communication

Data analysis

Budgeting

Education

BA/BS in Business Administration or similar

Tools

MS Office

Facilities software

Job description

We are seeking to employ a Regional Manager to join our team with experience in managing different commercial sites. This role will oversee operations and performance across multiple food manufacturing and packaging sites across different locations within the region. Primary focus will be to ensure the highest standards of cleanliness and customer satisfaction while managing a team of cleaning professionals and driving operational efficiency.

Key Responsibilities

• Develop and implement cleaning service strategies that align with company objectives and enhance client satisfaction.
• Supervise daily operations to ensure compliance with safety and cleanliness regulations.
• Lead, train, and mentor a diverse team of cleaning staff to promote a positive work environment and meet performance goals.
• Manage client relationships, addressing concerns and queries to maintain high service levels.
• Conduct regular site inspections to assess service quality and operational effectiveness.
• Analyze service data and performance metrics to identify areas for improvement and implement corrective actions.
• Coordinate with other departments to streamline operations and ensure availability of necessary supplies and equipment.
• Prepare and manage regional budgets, ensuring cost-effective operations while achieving service targets.

Requirements

• Proven track record in a management role within the cleaning or facilities services industry.
• Demonstrable experience in operational management, including staff supervision and training.
• Strong knowledge of cleaning standards, health and safety regulations, and quality assurance processes.
• Excellent interpersonal and communication skills to effectively manage teams and client relations.
• Ability to analyze performance metrics and utilize them to drive service improvement.
• Proficient in using management software and tools for operational oversight.

Preferred Qualifications

• Relevant management qualification or degree in business administration or similar field.
• Experience with green cleaning practices and sustainability initiatives.
• Familiarity with budget management and financial reporting in a service-oriented environment.
• Certification in health and safety standards related to cleaning services.