Contract Manager - Commercial Cleaning

Empact Group; Gqeberha; On-site; ZAR 360,000 - 540,000; Full time

Job summary

Empact Group is seeking a detail-oriented Contract Manager to oversee cleaning contracts across client facilities. The role focuses on coordinating staff and management to ensure adherence to service agreements and maintaining high cleanliness standards.

You will monitor contract performance, develop schedules with management, address issues swiftly, and supervise training on standards and safety. Strong MS Office skills and multi-project management are essential.

Qualifications

• Experience in contract management, preferably in cleaning/facilities management.
• Strong knowledge of cleaning processes, materials and equipment.
• Excellent communication and interpersonal skills for stakeholder engagement.
• Strong organizational and problem-solving capabilities.
• Proficiency with Microsoft Office Suite.
• Ability to manage multiple projects independently.

Responsibilities

• Oversee execution of cleaning contracts and ensure compliance with terms.
• Monitor cleaning team performance with regular inspections.
• Collaborate on cleaning schedules to meet operations and customer needs.
• Address and resolve issues or complaints related to cleaning services promptly.
• Provide training and guidance on cleaning standards and safety protocols.
• Manage expenditures related to cleaning services.

Skills

Contract management

Cleaning knowledge

Communication

Organization

MS Office

Project management

Education

Facilities Management qualification

Cleaning health & safety certification

Tools

Microsoft Office Suite

Job description

We are seeking a detail-oriented Contract Manager to oversee and manage the cleaning contracts for our clients' facilities. This role focuses on coordinating between staff and management to ensure compliance with service agreements and maintaining high cleanliness standards throughout the shopping environment.

Key Responsibilities

• You will oversee the execution of cleaning contracts, ensuring compliance with all terms and conditions.
• Monitor the performance of the cleaning team conducting regular inspections to assess quality and effectiveness.
• Collaborate with management and implement cleaning schedules that meet operational needs and enhance customer satisfaction.
• Address and resolve any issues or complaints related to cleaning services in a timely manner.
• Provide training and support to staff on cleaning standards and safety protocols.
• manage expenditures related to cleaning services.

Requirements

• Proven experience in contract management, preferably within the cleaning or facilities management industry.
• Strong understanding of cleaning processes, materials, and equipment.
• Excellent communication and interpersonal skills, with the ability to build relationships with various stakeholders.
• Strong organizational and problem-solving capabilities.
• Proficient in Microsoft Office Suite
• Ability to work independently and manage multiple projects simultaneously.

Preferred Qualifications

• Relevant qualification in Facilities Management, Contract Management, or a related field.
• Certification in Cleaning Management or related health and safety standards.
• Experience in a retail or commercial setting would be an advantage.