Concierge

Placements24; Mbombela (Nelspruit); On-site; ZAR 83,000 - 152,000; Full time

Benefits offered by this job

Competitive hourly wage

Tips and gratuities

Employee discounts on hotel services

Training and development

Professional and engaging work enviro​

Job summary

Placements24 in Mpumalanga, at a luxury hotel in scenic Nelspruit, is seeking a professional Concierge to deliver exceptional personalized service to guests. You will assist with bookings for tours, restaurants, and local experiences, and offer informed recommendations to elevate every stay.

The ideal candidate communicates clearly, is proactive, and has strong knowledge of Nelspruit’s attractions. Attention to detail and hospitality finesse are essential for first-rate guest satisfaction.

Qualifications

• Previous experience in guest services or concierge, preferably luxury hotel.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency with reservation systems and basic computer skills.
• Genuine desire to assist guests and provide outstanding service.
• Knowledge of Nelspruit and surrounding attractions.

Responsibilities

• Assist guests with inquiries and information about hotel services and local attractions.
• Make reservations for restaurants, tours, and entertainment.
• Handle guest requests with efficiency and professionalism.
• Maintain knowledge of local events and activities.
• Liaise with external vendors to arrange guest services.
• Ensure the lobby is welcoming at all times.

Skills

Guest services

Communication

Organization

Reservation systems

Local knowledge

Tools

Reservation software

MS Office

Job description

About the Role

Our client, a luxury hotel in scenic Nelspruit , is actively recruiting for a professional and knowledgeable Concierge . This role is dedicated to providing guests with exceptional personalized service, assisting them with a wide range of requests, from booking tours and restaurant reservations to providing local recommendations. The ideal candidate will possess outstanding communication skills, a proactive approach, and an in-depth understanding of the local attractions and amenities. You will be the first point of contact for many guests seeking assistance, significantly influencing their overall experience in the Mpumalanga region.

Key Responsibilities

• Assist guests with inquiries, providing information about hotel services, local attractions, and transportation.
• Make reservations for restaurants, tours, and entertainment, utilizing booking systems effectively.
• Handle guest requests with efficiency and professionalism, ensuring satisfaction.
• Maintain a comprehensive knowledge of the local area, including events, dining, and cultural activities.
• Liaise with external vendors and service providers to arrange guest services.
• Ensure the lobby area is presentable and welcoming at all times.

Requirements

• Previous experience in a guest services or concierge role, preferably in a luxury hotel setting.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong organizational abilities and attention to detail.
• Proficiency in using reservation systems and general computer skills.
• A genuine desire to assist guests and provide outstanding service.
• Knowledge of Nelspruit and surrounding attractions is essential.

Benefits

• Competitive hourly wage.
• Tips and gratuities from satisfied guests.
• Employee discounts on hotel services.
• Opportunities for training and development.
• A professional and engaging work environment.