Concierge Services Coordinator

Placements24; Mossel Bay; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Staff perks and discounts

Hybrid work model

Job summary

Placements24 in Mossel Bay offers a Concierge Services Coordinator role focused on delivering personalized guest experiences. You will recommend activities, dining, and transport, leveraging deep local knowledge to enhance stays.

As the go-to guest liaison, you will coordinate with partners, handle requests with courtesy, and maintain a polished concierge desk to ensure smooth, memorable visits.

Qualifications

• Previous experience in a concierge, guest services, or similar role within the hospitality industry.
• Extensive knowledge of the Mossel Bay area and surrounding attractions.
• Excellent interpersonal, communication, and organizational skills.
• Ability to multitask and manage multiple requests simultaneously.
• A proactive approach to guest service and problem-solving.

Responsibilities

• Provide expert recommendations and bookings for local attractions, tours, restaurants, and transportation.
• Assist guests with special requests, ensuring their needs are met efficiently and courteously.
• Maintain an up-to-date knowledge of local events, activities, and service providers.
• Liaise with external vendors and partners to arrange guest services.
• Manage the concierge desk, ensuring it is well-organized and presentable.
• Handle guest inquiries and resolve issues related to local arrangements.

Skills

Guest services

Communication

Organization

Multitasking

Proactive service

Job description

About the Role

Our client seeks a detail-oriented and resourceful Concierge Services Coordinator to join their team in the scenic town of Mossel Bay . You will be the go-to person for guests seeking recommendations and assistance with activities, dining, and transportation. This role requires an in-depth knowledge of the local area and a passion for creating personalized guest experiences. The ideal candidate is proactive, has excellent communication skills, and thrives in a service-oriented environment, contributing significantly to the overall guest satisfaction and memorable stays.

Key Responsibilities

• Provide expert recommendations and bookings for local attractions, tours, restaurants, and transportation.
• Assist guests with special requests, ensuring their needs are met efficiently and courteously.
• Maintain an up-to-date knowledge of local events, activities, and service providers.
• Liaise with external vendors and partners to arrange guest services.
• Manage the concierge desk, ensuring it is well-organized and presentable.
• Handle guest inquiries and resolve issues related to local arrangements.

Requirements

• Previous experience in a concierge, guest services, or similar role within the hospitality industry .
• Extensive knowledge of the Mossel Bay area and surrounding attractions.
• Excellent interpersonal, communication, and organizational skills.
• Ability to multitask and manage multiple requests simultaneously.
• A proactive approach to guest service and problem-solving.

Benefits

• Competitive salary.
• Hybrid work model offering flexibility.
• Opportunities to engage with diverse guests and promote local tourism.
• Access to staff perks and discounts.
• A supportive and collegial work environment.