Concierge Porter - Guest Experience Champ

NH Johannesburg Sandton; Johannesburg; On-site; ZAR 120,000 - 180,000; Full time

Job summary

NH Hotels & Resorts is expanding its Sandton presence, seeking a Concierge to provide personalised guest assistance and uphold service excellence. You will welcome guests, inform them about facilities and local options, and coordinate bookings and transfers with precision.

The role requires prior concierge or guest service experience, strong English communication, and a willingness to work rostered shifts including weekends. Multilingual abilities are a plus in this dynamic hotel setting.

Qualifications

• Previous experience in a Concierge, guest service or hospitality role is advantageous.
• Clear spoken communication in English and the ability to understand guest requests and safety instructions.
• Additional languages are advantageous.

Responsibilities

• Welcome guests professionally, establish their needs and provide attentive, personalised assistance throughout their stay.
• Maintain up-to-date knowledge of hotel facilities, services, operating hours and events and explain options accurately.
• Provide recommendations on dining, shopping, attractions and business services in Sandton and the surrounding area.
• Assist with restaurant reservations, tours, activities and event bookings with confirmed dates, times and charges.
• Coordinate airport transfers and transport requests with hotel-approved providers and convey changes promptly.
• Record guest requests and arrangements, monitor progress and follow up with guests and providers.
• Coordinate with Reception, Housekeeping, F&B, Security and other teams to fulfill guest requests and ensure smooth arrivals and departures.
• Maintain grooming, uniform and communication standards while delivering consistent guest service.

Skills

Guest service

English fluency

Multilingual (advantageous)

Teamwork

Attention to detail

Job description

NH Hotels & Resorts is expanding its Sandton presence, seeking a Concierge to provide personalised guest assistance and uphold service excellence. You will welcome guests, inform them about facilities and local options, and coordinate bookings and transfers with precision.

The role requires prior concierge or guest service experience, strong English communication, and a willingness to work rostered shifts including weekends. Multilingual abilities are a plus in this dynamic hotel setting.