Concierge - Guest Experience Lead (Sandton)

Minor Hotels; Johannesburg; Presencial; ZAR 180.000 - 240.000; Jornada completa

Descripción de la vacante

NH Hotels & Resorts in Sandton is seeking a Concierge to provide personalised guest assistance at NH Johannesburg Sandton. You will coordinate requests, maintain knowledge of facilities and services, and help guests with dining, transport, and local information.

The role requires a courteous, service-focused approach and the ability to work rostered shifts, including weekends and public holidays, while protecting guest privacy and data.

Formación

• Concierge or guest service experience is advantageous.
• Clear spoken English and the ability to understand guest requests.
• Courteous, service-focused approach with respect for guest privacy.
• Ability to work rostered shifts, including weekends and public holidays.
• Ability to follow luggage-control procedures and use hotel systems after training.

Responsabilidades

• Welcome guests professionally, establish their needs and provide attentive, personalised assistance throughout their stay.
• Maintain up-to-date knowledge of hotel facilities, services, operating hours and events, and explain available options accurately.
• Provide informed recommendations on dining, shopping, attractions, entertainment and business services in Sandton and the surrounding Johannesburg area.
• Assist with restaurant reservations, tours, activities and event bookings through approved channels.
• Coordinate airport transfers and other transport requests using hotel-approved providers.
• Record guest requests and arrangements accurately, monitor progress and follow up with guests and service providers to confirm completion.
• Coordinate with Reception, Housekeeping, Food and Beverage, Security and other team members to fulfil guest requests.
• Assist with guest luggage, room escorts, messages, parcels and deliveries when required.
• Anticipate guest preferences and special requests, coordinating accessibility assistance as needed.
• Listen to guest concerns, take action and elevate unresolved complaints to the supervisor.
• Maintain professional relationships with approved service providers and disclose relevant charges.
• Protect guest privacy and confidential information and avoid disclosing room numbers or movements.
• Keep the Concierge work area and service records organised; report faults and maintenance needs promptly.
• Follow hotel procedures for lost property, payments and guest valuables.
• Remain alert to safety and security concerns and follow emergency procedures.
• Maintain professional grooming and communication standards and work with the team to deliver consistent guest service.

Conocimientos

Concierge experience

Guest service

Hospitality

English communication

Descripción del empleo

NH Hotels & Resorts in Sandton is seeking a Concierge to provide personalised guest assistance at NH Johannesburg Sandton. You will coordinate requests, maintain knowledge of facilities and services, and help guests with dining, transport, and local information.

The role requires a courteous, service-focused approach and the ability to work rostered shifts, including weekends and public holidays, while protecting guest privacy and data.