Concierge

Placements24; Polokwane; On-site; ZAR 150,000 - 190,000; Full time

Job summary

Placements24 in Polokwane seeks a polished Concierge to join the hotel’s guest services team. You will be the first point of contact for guests, delivering personalized information and arranging dining, tours, and transport to create memorable experiences.

The ideal candidate has strong local knowledge of Polokwane, excellent interpersonal skills, and a proactive approach to fulfilling guest requests that enhances the hotel’s outstanding service reputation.

Qualifications

• Strong interpersonal skills and professional presentation.
• Extensive knowledge of Polokwane and surrounding area to assist guests.

Responsibilities

• Provide guests with accurate information about local attractions, dining, entertainment and transport.
• Make reservations for restaurants, tours, events and transportation as requested by guests.

Skills

Interpersonal communication

Local knowledge

Guest services

Job description

About the Role

Our client is seeking a knowledgeable and polished Concierge to join their prestigious hotel team in Polokwane . As the first point of contact for many guests seeking local information and services, you will play a crucial role in crafting personalized and memorable experiences. This position requires an individual with an extensive understanding of the local area, exceptional interpersonal skills, and a proactive approach to fulfilling guest requests, from dining reservations and tour bookings to transportation arrangements and special occasion planning. Your expertise will significantly contribute to the hotel's reputation for outstanding service.

Key Responsibilities

• Provide guests with accurate and detailed information about local attractions, dining, entertainment, and transportation.
• Make reservations for restaurants, tours, events, and transportation as requested by guests.