Community Support Officer

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive pay

Professional development

Supportive team

Job summary

Placements24 in Mahikeng, North West, seeks a dedicated Community Support Officer to empower individuals and families through tailored guidance and access to essential services. The role involves direct engagement, needs assessment, and collaboration with local resources to improve wellbeing.

The ideal candidate will have a Social Work/Development related qualification, strong communication, empathy, and the ability to work in a hybrid office/field setting within the North West region.

Qualifications

• A relevant qualification in Social Work, Community Development, Psychology, or a related field is highly desirable.
• Proven experience in community work, social care, or a similar role.
• Excellent communication, interpersonal, and active listening skills.

Responsibilities

• Conduct comprehensive needs assessments for individuals and families seeking assistance.
• Develop and implement individualized support plans tailored to client needs.
• Provide emotional support, counseling, and practical guidance to clients.
• Facilitate access to essential services, including housing, healthcare, and employment opportunities.
• Organize and lead community outreach programs and workshops.
• Maintain accurate and confidential client records and documentation.
• Collaborate with other community organizations and stakeholders to enhance service delivery.
• Advocate on behalf of clients to ensure their rights and needs are met.
• Monitor client progress and adjust support plans as necessary.
• Respond to crisis situations and provide immediate support and referrals.

Skills

Interpersonal skills

Active listening

Communication skills

Empathy

Case management

Education

Relevant qualification in Social Work / Community Development / Psychology

Job description

Our client, a leading provider of community-based social services, is seeking a dedicated and compassionate Community Support Officer to join their team in Mahikeng, North West. This role is crucial in empowering individuals and families to overcome challenges and improve their overall well-being. You will be at the forefront of delivering essential support services, fostering a positive and inclusive community environment. The ideal candidate will possess a strong understanding of social welfare principles and a genuine passion for making a difference. This is an exciting opportunity to contribute to meaningful work within the North West region and to grow your career in the vital field of social care. We are looking for proactive individuals who can build trust and provide effective guidance to our diverse client base. The position involves direct engagement with community members, assessing needs, and connecting them with appropriate resources and support networks. Your efforts will directly impact the lives of individuals in need.

Key Responsibilities

• Conduct comprehensive needs assessments for individuals and families seeking assistance.
• Develop and implement individualized support plans tailored to client needs.
• Provide emotional support, counseling, and practical guidance to clients.
• Facilitate access to essential services, including housing, healthcare, and employment opportunities.
• Organize and lead community outreach programs and workshops.
• Maintain accurate and confidential client records and documentation.
• Collaborate with other community organizations and stakeholders to enhance service delivery.
• Advocate on behalf of clients to ensure their rights and needs are met.
• Monitor client progress and adjust support plans as necessary.
• Respond to crisis situations and provide immediate support and referrals.

Requirements

• A relevant qualification in Social Work, Community Development, Psychology, or a related field is highly desirable.
• Proven experience in community work, social care, or a similar role.
• Excellent communication, interpersonal, and active listening skills.
• Strong assessment and problem-solving abilities.
• Knowledge of local social services and community resources in Mahikeng and surrounding areas.
• Ability to work independently and as part of a team.
• Proficiency in record-keeping and case management.
• Empathy, patience, and a non-judgmental approach.
• Valid driver's license and willingness to travel within the North West region.
• Must be able to work effectively in a Hybrid capacity, balancing office-based and remote work.

Benefits

• Competitive salary package commensurate with experience.
• Opportunities for professional development and training.
• A supportive and collaborative work environment.
• Meaningful work that directly impacts the community in Mahikeng.
• Contribution to a reputable organization making a significant social impact.
• Access to resources and networks to enhance service delivery.
• Potential for career advancement within the organization.