Community Support Navigator

Placements24; Upington; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 seeks a dedicated Community Support Navigator to join the Upington, Northern Cape team. You will assist individuals and families in accessing vital resources and support services. You will guide clients through complex systems, develop action plans, and liaise with service providers to ensure timely help.

Empathy and strong communication are essential as you work to empower clients. This role involves understanding local services, maintaining confidential records, and advocating

Qualifications

• A qualification in Social Work, Community Development, or a related field is preferred.
• Previous experience in case management, social support, or community outreach.
• Knowledge of local services and resources in Upington, Northern Cape area.
• Excellent communication, interpersonal, and active listening skills.
• Strong organizational and time-management abilities.
• Ability to work independently and collaboratively.
• Proficiency in data entry and report writing.
• Valid driver''s license and willingness to travel locally.
• Empathy, patience, and a commitment to client well-being.
• Cultural competency and experience working with diverse populations.

Responsibilities

• Conduct intake assessments to understand clients' needs and challenges.
• Provide information and guidance on available community resources and services.
• Assist clients in navigating complex systems to access support (e.g., social grants, healthcare, housing).
• Develop personalized action plans to help clients achieve their goals.
• Liaise with service providers, government agencies, and community organizations on behalf of clients.
• Monitor client progress and follow up to ensure support is effective.
• Maintain accurate and confidential client records and documentation.
• Organize and facilitate information sessions for community members.
• Advocate for clients' needs within service systems.
• Contribute to the continuous improvement of support services in Upington, Northern Cape.

Skills

Empathy

Communication

Problem-solving

Organizational skills

Time-management

Independent work

Data entry

Report writing

Education

Social Work / Community Development

Job description

About the Role

Our client is seeking a dedicated and resourceful Community Support Navigator to join their team serving the Upington, Northern Cape region. This role is central to assisting individuals and families in accessing vital community resources and support services. You will act as a bridge, guiding clients through complex systems to ensure they receive the help they need for various life challenges, including health, housing, and social services. The ideal candidate is empathetic, possesses excellent communication and problem-solving skills, and has a strong understanding of local support networks. Join us in empowering individuals and strengthening the community fabric of Upington, Northern Cape .

Key Responsibilities

• Conduct intake assessments to understand clients' needs and challenges.
• Provide information and guidance on available community resources and services.
• Assist clients in navigating complex systems to access support (e.g., social grants, healthcare, housing).
• Develop personalized action plans to help clients achieve their goals.
• Liaise with service providers, government agencies, and community organizations on behalf of clients.
• Monitor client progress and follow up to ensure support is effective.
• Maintain accurate and confidential client records and documentation.
• Organize and facilitate information sessions for community members.
• Advocate for clients' needs within service systems.
• Contribute to the continuous improvement of support services in Upington, Northern Cape.

Requirements

• A qualification in Social Work, Community Development, or a related field is preferred.
• Previous experience in case management, social support, or community outreach.
• Knowledge of local services and resources in the Upington, Northern Cape area.
• Excellent communication, interpersonal, and active listening skills.
• Strong organizational and time-management abilities.
• Ability to work independently and collaboratively.
• Proficiency in data entry and report writing.
• Valid driver's license and willingness to travel locally.
• Empathy, patience, and a commitment to client well-being.
• Cultural competency and experience working with diverse populations.

Benefits

This role offers a competitive salary and the opportunity to make a tangible difference in the lives of individuals and families in Upington, Northern Cape . Our client provides ongoing professional development and a supportive work environment. You will gain valuable experience in resource navigation and community service delivery.