Community Outreach & Support Officer

Placements24; Mbombela (Nelspruit); On-site; ZAR 300,000 - 420,000; Full time

Job summary

Placements24 in Nelspruit is seeking a Community Outreach & Support Officer to connect vulnerable individuals with social services and programs. You will assess needs, provide guidance, and facilitate access while building trust with diverse communities in Mpumalanga.

Ideal candidates have a relevant diploma/degree, at least 2 years in social work or outreach, and strong communication, empathy, and organizational skills. Travel within Nelspruit area may be required.

Qualifications

• Diploma or degree in Social Work, Community Development, Public Administration, or a related field.
• Minimum of 2 years of experience in community work, social support, outreach, or a similar role.
• Proven experience in needs assessment and client support.
• Strong understanding of social services, community resources, and the challenges faced by vulnerable populations.
• Excellent communication, interpersonal, and active listening skills.
• Ability to build rapport and engage effectively with diverse community members.
• Proficiency in using basic computer applications (Microsoft Office Suite) and client databases.
• Strong organizational skills and the ability to manage multiple tasks.
• Empathy, patience, and a genuine desire to help others.
• Valid driver's license and willingness to travel within Nelspruit and surrounding areas.
• Fluency in at least one local language spoken in the region is a significant advantage.

Responsibilities

• Conduct needs assessments with individuals and families to identify social, economic, and health-related challenges.
• Provide information, guidance, and support to clients on accessing community services, benefits, and programs.
• Develop and maintain strong working relationships with local community organizations, government agencies, and service providers.
• Organize and facilitate community outreach events, workshops, and information sessions.
• Assist clients in navigating complex application processes for social grants, housing, and other essential services.
• Develop and implement strategies to increase community awareness of available support services.
• Maintain accurate and confidential client records and service delivery logs.
• Advocate for clients' needs within various service systems.
• Collaborate with internal teams to ensure comprehensive support for clients.
• Prepare reports on outreach activities, client engagement, and program outcomes.
• Stay informed about local resources, policies, and social trends impacting the community.

Skills

Communication

Interpersonal skills

Active listening

Empathy

Organization

Travel readiness

Education

Diploma/degree in Social Work or related field

Tools

Microsoft Office

Client databases

Job description

About the Role

Our client, a leading social services agency operating in Nelspruit , is seeking a dedicated Community Outreach & Support Officer. This role is integral to connecting vulnerable individuals and families with essential social services, support programs, and community resources. You will be responsible for engaging with diverse community members, assessing their needs, providing guidance, and facilitating access to relevant assistance. This is a hands‑on role requiring significant community engagement and a deep understanding of the social landscape in Mpumalanga. The ideal candidate will possess excellent interpersonal skills, a compassionate nature, and a strong commitment to empowering individuals and strengthening communities. You should be adept at building trust and rapport with people from various backgrounds. We are looking for a proactive individual who is passionate about making a tangible difference in the lives of those in need within the Nelspruit area and beyond.

Key Responsibilities

• Conduct needs assessments with individuals and families to identify social, economic, and health‑related challenges.
• Provide information, guidance, and support to clients on accessing community services, benefits, and programs.
• Develop and maintain strong working relationships with local community organizations, government agencies, and service providers.
• Organize and facilitate community outreach events, workshops, and information sessions.
• Assist clients in navigating complex application processes for social grants, housing, and other essential services.
• Develop and implement strategies to increase community awareness of available support services.
• Maintain accurate and confidential client records and service delivery logs.
• Advocate for clients' needs within various service systems.
• Collaborate with internal teams to ensure comprehensive support for clients.
• Prepare reports on outreach activities, client engagement, and program outcomes.
• Stay informed about local resources, policies, and social trends impacting the community.

Requirements

• A diploma or degree in Social Work, Community Development, Public Administration, or a related field.
• Minimum of 2 years of experience in community work, social support, outreach, or a similar role.
• Proven experience in needs assessment and client support.
• Strong understanding of social services, community resources, and the challenges faced by vulnerable populations.
• Excellent communication, interpersonal, and active listening skills.
• Ability to build rapport and engage effectively with diverse community members.
• Proficiency in using basic computer applications (Microsoft Office Suite) and client databases.
• Strong organizational skills and the ability to manage multiple tasks.
• Empathy, patience, and a genuine desire to help others.
• Valid driver's license and willingness to travel within Nelspruit and surrounding areas.
• Fluency in at least one local language spoken in the region is a significant advantage.

Benefits

Our client offers a competitive salary package, commensurate with your experience and qualifications, ensuring fair compensation for your vital work in Nelspruit . You will have the opportunity to work within a supportive team environment and contribute to meaningful social impact. Professional development opportunities, including training on relevant social issues and service provision, are provided. This role offers a dynamic work experience with direct engagement in the community. The chance to build strong local networks and collaborate with various stakeholders is a key aspect of this position. Our client is committed to employee well‑being and provides a work culture that values dedication and community service.