Community Manager - Sports E-commerce

Placements24; East London; Hybrid; ZAR 300,000 - 430,000; Full time

Benefits offered by this job

Competitive salary package

Health and wellness benefits

Employee discounts on sports products

Flexible remote working arrangements

Professional development and training

Job summary

Placements24 seeks a vibrant Community Manager for a fully remote role with an online sports retailer. You will build and nurture online communities, moderate forums, and create engaging content to foster loyalty among customers worldwide.

In this remote-first position, collaborate with marketing and customer service teams, monitor brand conversations, and deliver insights to drive engagement and advocacy. Marketing/communications background preferred.

Qualifications

• Bachelor's degree in Marketing, Communications, English, or a related field is required.
• Proven experience in community management or social media management.
• Excellent written and verbal communication, with creative content skills.
• Strong understanding of social platforms and community-building best practices.
• Remote-friendly with ability to engage customers globally.

Responsibilities

• Develop and implement strategies for online community growth and engagement.
• Moderate online forums, social media groups, and other community platforms.
• Create and publish engaging content (text, images, videos) for sports enthusiasts.
• Respond to user inquiries and feedback professionally and promptly.
• Identify brand advocates and influencers within the community.
• Organize and promote online events, contests, and discussions.
• Monitor trends and conversations relevant to the brand.
• Analyze engagement metrics and report on KPIs.
• Collaborate with marketing and customer service to ensure consistent messaging.

Skills

Community management

Social media management

Content creation

Customer service

Education

Bachelor's degree in Marketing, Communications, English, or related field

Tools

Analytics platforms

Job description

About the Role

Our client, a thriving online retailer specializing in sports equipment and apparel, is seeking a vibrant and engaged Community Manager to build and nurture their online community. This fully remote position is ideal for someone passionate about sports, social media, and creating meaningful connections with customers. The Community Manager will be responsible for moderating online forums, managing social media interactions, creating engaging content, and fostering a loyal customer base. You will be the voice of the brand online, ensuring a positive and interactive experience for all community members. As a remote-first organization, we offer a flexible and dynamic work environment where your contributions directly impact customer engagement and brand loyalty. This role is perfect for a proactive individual eager to build a strong presence for our brand across various digital platforms.

Key Responsibilities

• Develop and implement strategies for online community growth and engagement.
• Moderate online forums, social media groups, and other community platforms.
• Create and publish engaging content (text, images, videos) tailored to the sports enthusiast audience.
• Respond to user inquiries, comments, and feedback in a timely and professional manner.
• Identify and engage with brand advocates and influencers within the community.
• Organize and promote online events, contests, and discussions.
• Monitor social media trends and conversations relevant to the brand and industry.
• Analyze community engagement metrics and provide reports on key performance indicators.
• Collaborate with marketing and customer service teams to ensure consistent brand messaging and customer experience.

Requirements

• Bachelor's degree in Marketing, Communications, English, or a related field.
• Proven experience in community management, social media management, or a similar role.
• Excellent written and verbal communication skills, with a knack for engaging and creative content creation.
• Deep understanding of social media platforms and best practices for community building.
• Passion for sports and a good understanding of the sports e-commerce landscape.
• Ability to work independently and manage time effectively in a remote setting.
• Strong customer service orientation and problem-solving skills.
• Experience with community management tools and analytics platforms is a plus.
• A proactive, enthusiastic, and collaborative attitude is essential for this role supporting our customers in East London and globally.

Benefits

• Competitive salary package.
• Comprehensive health and wellness benefits.
• Generous employee discounts on a wide range of sports products.
• Flexible remote working arrangements.
• Opportunities for professional development and training in digital marketing.
• A collaborative and supportive team environment.
• The chance to be an integral part of a growing e-commerce brand.