Remote E-Sports Community Manager

Placements24; Mossel Bay; Hybrid; ZAR 300,000 - 540,000; Full time

Job summary

Placements24 is seeking a highly motivated Remote E-Sports Community Manager with deep understanding of online gaming culture. You will build and nurture our client’s communities across Discord, Reddit, Twitter and Twitch, acting as the primary liaison between players and the brand.

You will craft engaging content, monitor trends, and organize events while collaborating with marketing, development and support teams to ensure consistent messaging and positive player experience.

Qualifications

• Proven experience building and growing online communities in gaming or esports.
• Strong written and verbal communication for online audiences.
• Ability to create engaging digital content and manage discussions across platforms.

Responsibilities

• Develop and execute strategies to grow online communities across platforms like Discord, Reddit, Twitter and Twitch.
• Act as the primary contact for community members and respond to inquiries, feedback and concerns professionally.
• Create and curate engaging content such as announcements, discussions, polls and contests relevant to esports and gaming.
• Monitor conversations and trends in the esports landscape.
• Identify influencers and community leaders to foster positive relationships.
• Organise and manage online events, tournaments, and Q&A sessions.
• Gather community feedback to inform product development and marketing
• Report on community health metrics, engagement, and sentiment.
• Enforce guidelines and moderation policies for a safe environment.
• Collaborate with marketing, game development and support teams for consistent messaging.

Skills

Community management

Social media management

Gaming knowledge

Content creation

Analytics

Remote work

Tools

Discord

Reddit

Twitter

Twitch

Hootsuite

Job description

About the Role

Our client, a rapidly growing entity in the digital entertainment and Leisure & Sports space, is seeking a highly motivated and tech-savvy Remote E-Sports Community Manager. This fully remote position is ideal for a candidate with a deep understanding of online gaming culture, e-sports ecosystems, and social media engagement. You will be responsible for building, nurturing, and managing our client's online communities across various platforms, fostering positive interactions, and acting as the primary liaison between the company and its player base. The goal is to create vibrant, engaged, and loyal communities that enhance brand presence and player satisfaction within the competitive gaming world. This role requires a proactive approach to online engagement and a passion for the e-sports phenomenon.

Key Responsibilities

• Develop and execute strategies to grow and engage online communities across platforms like Discord, Reddit, Twitter, and Twitch.
• Act as the primary point of contact for community members, responding to inquiries, feedback, and concerns in a timely and professional manner.
• Create and curate engaging content (e.g., announcements, discussions, contests, polls) relevant to e-sports and gaming.
• Monitor online conversations and trends related to our client's games and the broader e-sports landscape.
• Identify and engage with key influencers and community leaders to foster positive relationships.
• Organise and manage online community events, tournaments, and Q&A sessions.
• Gather community feedback and insights to inform product development and marketing strategies.
• Report on community health metrics, engagement levels, and sentiment.
• Enforce community guidelines and moderation policies to ensure a safe and welcoming environment.
• Collaborate with marketing, game development, and support teams to ensure consistent messaging and player experience.

Requirements

• Proven experience as a Community Manager, Social Media Manager, or similar role, with a strong focus on online gaming or e-sports.
• Deep understanding of various online gaming platforms, e-sports titles, and the associated community dynamics.
• Excellent written and verbal communication skills, with a knack for engaging online audiences.
• Proficiency in social media management tools and community platforms (e.g., Discord, Reddit, Hootsuite).
• Ability to create engaging digital content and manage online discussions.
• Strong analytical skills to track and report on community metrics.
• A proactive, self-starter attitude with the ability to work independently and manage time effectively in a remote setting.
• Passion for video games and the e-sports industry is essential.
• Experience with content creation tools (e.g., graphic design, video editing) is a plus.
• Demonstrated ability to handle sensitive issues and moderate online discussions diplomatically.

Benefits

• This is a unique fully remote opportunity offering a competitive salary and the flexibility to work from anywhere.
• You will be joining a forward-thinking company at the forefront of the Leisure & Sports and gaming industry.
• Our client provides a collaborative virtual work environment, opportunities for professional growth, and the chance to shape the community experience for a passionate player base.
• This role is based in South Africa, with the ability to work remotely.