Commercial Retention & Growth Specialist

OUTsurance; Centurion; On-site; ZAR 240,000 - 420,000; Full time

Job summary

OUTsurance in South Africa is seeking a Commercial Retention Advisor to engage with clients and protect relationships within the OUTsurance family. You will handle conversations, address queries and ensure service excellence according to our standards.

The role prefers candidates with retention or commercial insurance experience and FAIS RE1 exposure; strong communication, negotiation, and a customer-focused mindset are essential.

Qualifications

• 3 years Retention experience - Advantageous
• Previous Commercial Insurance experience - Advantageous
• Applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE1) completed.

Responsibilities

• Have crucial conversations to retain clients and keep them in the OUTsurance family.
• Deal with client queries and complaints in a competent, efficient and professional manner, in line with quality standards and OUTsurance values.

Skills

Retention experience

Negotiation skills

Communication skills

Education

FAIS Regulatory Exams (RE1) completed

Financial services industry experience prior to 2010

Job description

OUTsurance in South Africa is seeking a Commercial Retention Advisor to engage with clients and protect relationships within the OUTsurance family. You will handle conversations, address queries and ensure service excellence according to our standards.

The role prefers candidates with retention or commercial insurance experience and FAIS RE1 exposure; strong communication, negotiation, and a customer-focused mindset are essential.