Retentions Pro: Short-Term Insurance Specialist

Absa Group; Johannesburg; Vor Ort; ZAR 420.000 - 640.000; Vollzeit

Zusammenfassung

Absa Group in Johannesburg is seeking a client retention specialist with 3 to 5 years’ experience in Short-Term Insurance to support policy servicing, renewals and customer relations. You will handle policy cancellations, negotiate premiums, upsell insurance products and drive retention while maintaining FAIS compliance and delivering dynamic, quality customer service.

The role requires strong communication, problem-solving and a proven track record of improving portfolio persistency and

Qualifikationen

• 3 to 5 years’ experience within Short-Term Insurance.
• Minimum 2 years’ experience in client retention, policy servicing, sales support, customer relations, or portfolio management.
• Experience handling policy cancellations, premium negotiations, renewals, and customer retention strategies.
• Sound understanding of personal and commercial insurance products.
• Strong track record of achieving retention and customer satisfaction targets.
• FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service): FSCA-Approved Qualification Regulatory Exam for Representatives (RE5) Experience As Per the FAIS Act Product Specific Training once Onboarded Class Of Business Training Continuous Professional Development Attest To Honesty, Integrity, and Good Standing.
• Engage with clients who intend to cancel, lapse, or amend their insurance policies.
• Identify client concerns and provide suitable retention solutions.
• Build and maintain long-term client relationships through proactive engagement.
• Conduct policy reviews to ensure cover remains relevant to client needs.
• Retain premium income and improve portfolio persistency.
• Negotiate retention solutions while balancing customer needs and business objectives.
• Resolve customer queries, concerns, and service-related issues effectively.
• Collaborate with underwriting, claims, and service teams to enhance customer outcomes.
• Maintain accurate records of all customer interactions and retention activities.
• Monitor retention trends and provide recommendations to improve customer loyalty and retention performance.
• Ensure compliance with FAIS requirements, regulatory standards, and Treating Customers Fairly (TCF) principles.

Aufgaben

• Engage with clients who intend to cancel, lapse, or amend their insurance policies.
• Identify client concerns and provide suitable retention solutions.
• Build and maintain long-term client relationships through proactive engagement.
• Conduct policy reviews to ensure cover remains relevant to client needs.
• Retain premium income and improve portfolio persistency.
• Negotiate retention solutions while balancing customer needs and business objectives.
• Resolve customer queries, concerns, and service-related issues effectively.
• Collaborate with underwriting, claims, and service teams to enhance customer outcomes.
• Maintain accurate records of all customer interactions and retention activities.
• Monitor retention trends and provide recommendations to improve customer loyalty and retention performance.

Ausbildung

FETC

Jobbeschreibung

Absa Group in Johannesburg is seeking a client retention specialist with 3 to 5 years’ experience in Short-Term Insurance to support policy servicing, renewals and customer relations. You will handle policy cancellations, negotiate premiums, upsell insurance products and drive retention while maintaining FAIS compliance and delivering dynamic, quality customer service.

The role requires strong communication, problem-solving and a proven track record of improving portfolio persistency and