Commercial Manager

Synthesis Software Technologies; Johannesburg; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

Synthesis Software Technologies is seeking a Commercial Manager for its Managed Operations team. You will drive revenue growth, manage end-to-end commercial lifecycle, and ensure profitability of managed services.

Collaborating with Sales, Finance, Legal and Ops, you will shape commercial strategy, pricing, governance and risk management in a fast-paced technology environment.

Qualifications

• Bachelor's degree in Commerce, Business, Finance, or related field.
• Minimum 5 years in Commercial/Deal/Contract Management or similar B2B role.
• Experience in technology, software services, cloud, or managed services.

Responsibilities

• Drive commercial growth and manage full lifecycle for managed operations.
• Lead proposals, pricing models, and profitability analysis.
• Oversee contract lifecycle, renewals, amendments, and risk management.
• Produce executive-level commercial reports and revenue analytics.
• Manage customer renewal discussions and stakeholder relationships.

Skills

Commercial acumen

Financial analysis

Forecasting

Negotiation

Contract management

Proposal development

Revenue margin management

Stakeholder engagement

Customer relationship management

Communication skills

Problem-solving

Attention to detail

Education

Bachelor's Degree in Commerce/Business/Finance

Tools

CRM platforms

Power BI

Job description

Commercial Manager | Managed Operations

About the Role

We are looking for a commercially driven and strategic Commercial Manager to join our Managed Operations team. This role is responsible for driving commercial growth, managing the full commercial lifecycle, and ensuring the profitability and sustainability of our managed services portfolio.

You will work closely with Sales, Finance, Legal, Operations, and technical teams to develop winning commercial solutions, oversee contract management, improve revenue assurance, and provide meaningful insights into business performance.

This is an excellent opportunity for someone who enjoys combining commercial strategy, financial analysis, customer engagement, and deal management in a fast-paced technology environment.

What You'll Be Doing

Commercial Growth & Strategy

• Drive commercial performance and revenue growth across the Managed Operations portfolio.
• Identify and develop new business, renewal, cross-sell, and expansion opportunities.
• Maintain a healthy sales pipeline and accurate revenue forecasts.
• Analyse market trends and customer needs to support growth initiatives.

Proposals & Pricing

• Lead the commercial development of proposals, tenders, statements of work, and pricing models.
• Develop pricing structures, rate cards, and commercial offers.
• Conduct profitability and margin analysis to support sound business decisions.
• Ensure appropriate governance and approval processes are followed for all commercial engagements.

Contract & Risk Management

• Manage the end-to-end contract lifecycle, including negotiations, renewals, amendments, and close-out activities.
• Maintain contract and renewal registers.
• Identify and mitigate commercial risks.
• Support the resolution of commercial disputes and escalations.
• Financial Performance & Revenue Assurance
• Own commercial reporting, forecasting, revenue tracking, and margin performance.
• Analyse business performance and recommend corrective actions where required.
• Work with Finance to ensure accurate billing and minimise revenue leakage.
• Monitor discounts, credits, pass-through costs, and commercial exceptions.

Customer & Stakeholder Management

• Lead customer-facing commercial reviews and renewal discussions.
• Build strong relationships with key stakeholders and decision-makers.
• Support customer retention and long-term account growth.
• Collaborate effectively across multiple business functions.

Governance & Leadership

• Produce executive-level commercial reports and dashboards.
• Maintain accurate commercial records and documentation.
• Drive best-practice commercial processes across the business.
• Mentor and support colleagues where required.

What We're Looking For

Essential Experience

• Bachelor's Degree in Commerce, Business, Finance, or a related field.
• Minimum 5 years' experience in a Commercial Management, Account Management, Deal Management, Contract Management, or similar B2B commercial role.
• Experience within technology, software services, cloud, or managed services environments.
• Proven experience developing pricing models and analysing deal profitability.
• Strong contract negotiation and commercial management experience.
• Experience managing sales pipelines, forecasts, and customer renewals.
• Advanced Business Intelligence, Excel and financial analysis skills.
• Experience working with CRM platforms.

Advantageous

• Power BI experience.
• Experience in a Cloud MSP environment.
• Exposure to managed services or recurring revenue business models.
• Experience working in a high-growth technology environment.

Key Skills

• Commercial acumen and business judgement
• Financial analysis and forecasting
• Negotiation and influencing skills
• Contract management
• Proposal development
• Revenue and margin management
• Stakeholder engagement
• Customer relationship management
• Strong communication skills
• Problem-solving and analytical thinking
• Attention to detail and organisational skills

Why Join Us?

• Be part of a growing and innovative technology business.
• Work with a highly collaborative and experienced team.
• Play a key role in shaping commercial strategy and business growth.
• Gain exposure to exciting customers and complex commercial opportunities.
• Grow your career in a dynamic, fast-paced environment.