CUSTOMER ACQUISITION SPECIALIST - Somerset West

Ace Staffing Inc.; Cape Town; On-site; ZAR 420,000 - 720,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

Ace Staffing Inc. is seeking a Customer Acquisition Specialist (New Business Manager BU Lead) in Somerset West, Western Cape.

This hybrid, permanent role focuses on embedding strong commercial execution within the Business Unit, converting technical work into accurate revenue, and owning quoting, procurement and invoicing cycles. You will drive margin protection, pricing discipline and revenue accuracy, working closely with engineers and BU leadership to eliminate commercial leakage and ensure

Qualifications

• Experience turning technical scope into commercial quotations.
• Strong ability to manage end-to-end commercial processes.
• Proven track record in accurate invoicing and revenue protection.

Responsibilities

• Convert technical scope into clear quotations with all line items.
• Oversee procurement and stock control within the BU.
• Ensure accurate invoicing and full revenue capture across projects.
• Maintain commercial discipline and audit-ready records.
• Communicate with clients on scope, pricing and approvals.
• Ensure SOP compliance and process discipline across quoting, procurement, stock and invoicing.

Skills

Quoting

Procurement

Invoicing

Revenue capture

Margin protection

Tools

Zoho Books

Job description

CUSTOMER ACQUISITION SPECIALIST (NEW BUSINESS MANAGER BU LEAD)

Location: Somerset West, Western Cape
Working Model: Hybrid
Employment Type: Permanent

ROLE PURPOSE Why This Role Exists

This role exists to embed strong commercial execution directly within each Business Unit of a growing technology business.

As a New Business Manager (BU Lead) , you will be responsible for ensuring that technical work is translated into accurate, profitable and fully captured revenue .

You will lead the commercial function within your Business Unit, taking ownership of:

Quoting

Procurement

Invoicing

Revenue capture

Commercial administration

Margin protection

Stock and asset accountability

This is not a traditional Sales Manager role .

It is a commercial leadership role for someone who understands both revenue and operational execution and can ensure that opportunities, projects and technical work are converted into accurate commercial outcomes.

Your success will be measured by margin protection, revenue accuracy, process discipline and the elimination of commercial leakage .

YOUR FIRST 90 DAYS What Success Looks Like

By Day 90, you will have:

Taken full ownership of the quoting, procurement and invoicing cycle within your Business Unit

Established consistent and reliable commercial processes

Achieved 99% accuracy across quotes and invoices

Eliminated or significantly reduced revenue leakage, missing line items and billing inconsistencies

Maintained strong commercial discipline across stock, licensing and billing

Reduced billing queries through improved accuracy and documentation

Improved the consistency and reliability of the billing and collections process

Maintained clean, structured and reliable commercial records

Established strong compliance with Business Unit SOPs

This role suits someone who takes ownership of revenue, accuracy and execution from day one .

TARGETS & PERFORMANCE MEASURES How Performance Is Measured

This role has clear financial, operational and compliance expectations at Business Unit level.

You will be measured on your ability to convert technical scope into profitable revenue, maintain high levels of accuracy and ensure clean commercial execution across all processes.

Key Performance Indicators Include:

Quote value produced within the Business Unit

Revenue generated within the Business Unit

Once-off project gross profit invoiced

Assessment-to-project conversion value

Margin protection and pricing discipline

Quote and invoice accuracy, with a target of 99%

Reduction in billing queries

Resolution time for billing queries

Stock allocation accuracy

Zero unexplained stock shrinkage

Zoho Books accuracy and system hygiene, with a target of 99%

SOP compliance and audit readiness, with a target of 9598%

Completeness and accuracy of commercial documentation

Revenue captured versus work delivered

This is a performance-driven role where accuracy, discipline and commercial ownership are critical .

KEY RESPONSIBILITIES 1. Quoting & Commercial Structuring

You will be responsible for converting technical scope into clear, accurate and commercially viable quotations.

Receiving technical scope and Bills of Materials (BOMs) from engineers or Business Unit Leads

Reviewing scope and documentation for completeness

Validating information before producing quotations

Avoiding assumptions where information is incomplete or unclear

Creating structured, accurate and professional client quotations

Ensuring all required line items are included

Applying correct pricing and margin requirements

Checking supplier pricing and relevant costs

Supporting internal approval processes

Following up on outstanding approvals

Ensuring quotations accurately reflect the agreed technical scope

2. Procurement & Stock Control

You will manage the procurement process to ensure stock is ordered, recorded and allocated accurately.

Ordering stock through approved suppliers

Ensuring procurement aligns with Business Unit processes

Obtaining and validating supplier pricing where required

Tracking supplier lead times

Proactively managing procurement delays

Receiving and recording stock accurately

Allocating stock to the correct:

Jobs

Clients

Projects

Engineers

Maintaining accurate stock records

Ensuring full traceability of stock

Maintaining zero unexplained stock shrinkage

Supporting stock audits and reconciliation processes

3. Invoicing & Revenue Capture

You will ensure that all completed work and approved sales are accurately invoiced and fully captured as revenue.

Issuing accurate invoices for once-off and recurring services

Ensuring invoices match:

Approved quotations

Delivered work

Agreed pricing

Actual products or services supplied

Ensuring all billable items are captured

Identifying and preventing missed billing

Eliminating incorrect or missing line items

Ensuring recurring services are billed correctly

Supporting collections through complete and accurate documentation

Investigating billing discrepancies

Resolving invoicing queries promptly

Maintaining a clear audit trail from quotation through to invoice

4. Commercial Process Ownership Within the Business Unit

You will be responsible for maintaining strong commercial discipline within your assigned Business Unit.

Maintaining accurate financial and commercial records in Zoho Books

Ensuring serial numbers, licensing and assets are accurately captured

Maintaining traceability of relevant assets and equipment

Applying approved pricing rules consistently

Protecting required margins

Monitoring commercial processes for potential revenue leakage

Ensuring all billable work is captured

Identifying gaps between technical delivery and commercial billing

Maintaining clean and reliable commercial documentation

Supporting regular commercial reviews and reconciliations

5. Client Communication & Commercial Alignment

You will engage directly with clients where commercial clarification, approvals or progression are required.

Communicating clearly and professionally with clients regarding:

Scope

Pricing

Quotations

Timelines

Approvals

Following up on outstanding quotations and approvals

Clarifying commercial requirements where necessary

Maintaining a commercially confident and professional approach

Supporting the progression of opportunities from quotation through to approval

Participating in Business Unit meetings where commercial input is required

Maintaining strong communication between clients and internal teams

6. SOP Compliance & Process Discipline

You will ensure that commercial activities are completed according to defined Business Unit processes.

Following Business Unit SOPs across:

Quoting

Procurement

Stock management

Invoicing

Revenue capture

Maintaining high levels of system accuracy

Ensuring records remain audit-ready

Completing assigned administrative responsibilities

Maintaining required documentation

Completing tasks within defined timelines

Identifying process gaps and escalating issues appropriately

Applying the "stop-the-line" principle when information is incomplete, inaccurate or unclear

Preventing incorrect commercial transactions from progressing until the required information has been verified

WORKING ENVIRONMENT

This position is based in Somerset West, Western Cape , and operates on a hybrid working model .

The role requires close collaboration with technical teams, Business Unit leadership, suppliers, finance and clients.

You will need to be comfortable taking ownership of your own commercial processes while working collaboratively across different areas of the business.

Strong organisation, attention to detail and the ability to work within structured systems are essential.

WHAT YOU CAN EXPECT Commercial Ownership Own the revenue engine within your Business Unit.

This role gives you direct responsibility for how revenue is structured, protected, captured and delivered .

You will:

Own quoting, procurement and invoicing within your Business Unit

Directly influence margin, revenue accuracy and profitability

Work closely with technical and operational teams

Have clear commercial accountability

Play a critical role in ensuring technical work translates into revenue

Have visibility across the full commercial lifecycle

Performance Recognition Accuracy, discipline and results matter.

The business values people who take ownership of outcomes and execute consistently.

You will be recognised for:

High levels of accuracy

Strong commercial discipline

Reliable execution

Attention to detail

Effective process management

Proactive problem-solving

Protecting revenue and margin

Consistently delivering against defined standards

The focus is on real commercial outcomes rather than activity alone .