Commercial Manager (Operational know-how)
Reports to: Director
Direct Reports: National Sales, Key Accounts, Trade Marketing, Marketing Management
Role Summary
We are seeking a strategic and commercially driven Commercial & Operations Manager to lead revenue growth, margin expansion, and market expansion across South Africa.
This role will own the full commercial engine — including national sales, key accounts, distributor management, trade marketing, and marketing development — with a focus on sustainable, profitable growth.
The ideal candidate combines high-level strategic capability with strong execution discipline and experience scaling FMCG or regulated consumer products.
Key Responsibilities
- Develop and execute 3-year commercial growth strategy
- Drive revenue, gross margin and EBITDA targets
- Lead national and regional sales planning
- Identify vertical and horizontal product expansion opportunities
- Evaluate new category and new market entry feasibility
2. Key Accounts & Contract Governance
- Oversee major retail and wholesale relationships
- Structure pricing, rebates, and promotional agreements
- Protect margin integrity across accounts
- Ensure trading terms are commercially sustainable
3. National Sales & Field Execution
- Lead National Sales Manager and regional structures
- Drive sell-in and sell-through performance
- Improve forecasting accuracy and stock flow discipline
- Optimise territory coverage and rep productivity
- Build performance culture across regions
4. Trade Marketing & Brand Commercialisation
- Align marketing spend with revenue outcomes
- Approve promotional calendar and incentive programmes
- Drive activation excellence in key retail environments
- Ensure commercial ROI tracking on campaigns
- Own commercial budget and forecasting process
- Improve working capital cycles
- Monitor debtor days and credit exposure
- Partner with finance on margin and cost controls
- Align operations with commercial demand planning
- Build scalable commercial organisation
- Recruit and develop high-performance leaders
- Implement KPI dashboards and reporting discipline
- Establish clear accountability across teams
Key KPIs
- Revenue growth % (domestic & export)
- Gross margin % improvement
- EBITDA contribution
- Key account retention and expansion
- New market entries per year
- Forecast accuracy
Required Experience
- 5+ years in FMCG or regulated consumer categories
- Proven experience leading national sales teams
- Strong key account negotiation experience
- Experience scaling multi-category portfolios
- Financial literacy (margin modelling, forecasting, budgeting)
Preferred Attributes
- Strategic thinker with execution focus
- High commercial IQ
- Comfortable in high-growth environments
- Strong negotiation and influence capability