COMMAND CENTRE MANAGER

JVR Software; South Africa; Remote; ZAR 420,000 - 700,000; Full time

Job summary

JVR Software in South Africa seeks an operations leader to run the Command Centre, overseeing day-to-day operations and coordinating shifts across teams.

You will manage incidents, monitor performance, and drive process improvements to meet service standards in a 24/7 environment.

The role requires strong leadership and a hands-on approach to optimize staff planning and resource allocation.

Qualifications

• Matric; a relevant qualification will be an advantage.
• 5-8 years’ operational experience, with at least 3 years in a management role.
• Experience in the security or facilities management sector is essential.
• Proven experience managing large teams.
• Experience in a 24/7 operational environment.
• Strong computer skills and an interest in technology and systems.
• Good leadership, communication and problem-solving skills.

Responsibilities

• Manage the day-to-day running of the Command Centre.
• Lead and manage large teams working across different shifts.
• Oversee staff planning, shifts and daily resource allocation.
• Manage incidents, escalations and operational issues.
• Monitor performance and ensure service standards are met.
• Identify problems and improve processes and efficiencies.
• Ensure procedures are followed and teams are performing effectively.

Skills

Operations management

Team leadership

Shift planning

Incident handling

Communication

Problem solving

Education

Matric

Job description

Key responsibilities

• Manage the day-to-day running of the Command Centre
• Lead and manage large teams working across different shifts
• Oversee staff planning, shifts and daily resource allocation
• Manage incidents, escalations and operational issues
• Monitor performance and ensure service standards are met
• Identify problems and improve processes and efficiencies
• Ensure procedures are followed and teams are performing effectively

Requirements

• Matric; a relevant qualification will be an advantage
• 5-8 years’ operational experience, with at least 3 years in a management role
• Experience in the security or facilities management sector is essential
• Proven experience managing large teams
• Experience in a 24/7 operational environment
• Strong computer skills and an interest in technology and systems
• Good leadership, communication and problem-solving skills

Correspondence will only be conducted with short listed candidates.
Should you not hear from us within 14 days then please consider your application as unsuccessful.