Collections Agent

Cartrack; South Africa; On-site; ZAR 100,440 - 167,400; Full time

Job summary

Cartrack in South Africa is seeking a Collections Agent responsible for engaging with customers and businesses to recover overdue payments and negotiate suitable repayment arrangements.

The role focuses on maximizing collections while adhering to company policies and the National Credit Act, maintaining accurate records, and delivering high-quality customer service in sensitive financial matters.

Qualifications

• Matric (Grade 12) is required.
• 1–6 years’ experience in debt collections.
• Strong knowledge of debt collection processes.

Responsibilities

• Debt Collection
• Follow up on overdue accounts via calls, email, and statements
• Negotiate payment arrangements with customers
• Ensure collections targets are met

Skills

Experience in debt collections

Knowledge of debt collection processes

Education

Matric (Grade 12)

Job description

As a Collections Agent, you will be responsible for engaging with customers and businesses to recover overdue payments and negotiate suitable repayment arrangements. The role focuses on maximizing collections on outstanding accounts while ensuring strict adherence to company policies and applicable legislation, including the National Credit Act. You will be expected to maintain accurate records of all interactions, manage accounts in line with collection strategies, and deliver a high standard of customer service while handling sensitive financial matters.

Key Responsibilities

• Debt Collection
• Follow up on overdue accounts via calls, email, and statements
• Negotiate payment arrangements with customers
• Ensure collections targets are met

Qualifications

• Matric (Grade 12)
• 1–6 years’ experience in debt collections
• Strong knowledge of debt collection processes