Co-Ordinator- Mitchells Plain Westgate

Pedros; Cape Town; On-site; ZAR 140,000 - 210,000; Full time

Job summary

Pedros is seeking a capable supervisor for its busy Cape Town store in Mitchells Plain Westgate. You will manage shift operations, ensure service quality and productivity, and lead a team to meet targets.

Key responsibilities include greeting customers, taking orders, maintaining cleanliness, and collaborating with kitchen staff to ensure smooth flow while upholding food safety standards.

Qualifications

• Previous supervisory experience preferred.
• Strong leadership and organisational skills.
• Ability to work independently.
• Strong communication and customer service skills.
• Attention to detail and accuracy in fast-paced environments.

Responsibilities

• Greet customers warmly and create a positive first impression.
• Take customer orders accurately (in person, drive‑thru, or online pickups).
• Present food and drinks neatly, correctly, and on time.
• Ensure orders match receipts and special requests.
• Maintain cleanliness of the counter, dining area, and presentation stations.
• Follow food safety, hygiene, and company standards at all times.
• Work closely with kitchen staff to ensure smooth order flow.
• Resolve minor customer concerns politely and escalate when necessary.
• Restock items such as cups, lids, sauces, and napkins.

Skills

Customer service

Communication

Leadership

Time management

Attention to detail

Cash handling

Teamwork

Problem-solving

Hygiene and professionalism

Job description

We are currently recruiting for our high-performing and busy store in Cape Town , Mitchells Plain Westgate . This opportunity is ideal for motivated individuals who thrive in a fast-paced environment and are committed to delivering excellent service while supporting our continued growth and operational excellence.

Purpose

Manage shift operations and ensure service, quality, and productivity standards are consistently achieved.

Key Responsibilities

• Greet customers warmly and create a positive first impression
• Take customer orders accurately (in person, drive‑thru, or online pickups)
• Present food and drinks neatly, correctly, and on time
• Ensure orders match receipts and special requests
• Maintain cleanliness of the counter, dining area, and presentation stations
• Follow food safety, hygiene, and company standards at all times
• Work closely with kitchen staff to ensure smooth order flow
• Resolve minor customer concerns politely and escalat when necessary
• Restock items such as cups, lids, sauces, and napkins

Competencies

• Strong communication and customer service skills
• Accuracy and attention to detail
• Ability to work in a fast-paced environment
• Time management and multitasking
• Teamwork and cooperation
• Basic cash-handling and POS skills
• Problem-solving and adaptability
• Good personal hygiene and professionalism

Requirements

• Previous supervisory experience preferred.
• Strong leadership and organisational skills.
• Ability to work independently.