Co-Ordinator- Mitchells Plain Westgate

Pedros Chicken; Wes-Kaap; On-site; ZAR 167,400 - 279,000; Full time

Job summary

A popular fast-food chain in Cape Town is seeking a Shift Manager to oversee operations in a busy store. The role demands strong communication skills and the ability to work in a fast-paced environment, ensuring excellent service delivery. Key responsibilities include managing shift operations, taking customer orders, and maintaining high standards of cleanliness and service quality. Previous supervisory experience and strong leadership skills are preferred for this role, along with the ability to work independently.

Qualifications

• Previous supervisory experience preferred.
• Strong leadership and organisational skills.
• Ability to work independently.

Responsibilities

• Manage shift operations and ensure service, quality, and productivity standards are met.
• Greet customers warmly and create a positive first impression.
• Take customer orders accurately and ensure they match receipts.

Skills

Strong communication and customer service skills

Accuracy and attention to detail

Time management and multitasking

Teamwork and cooperation

Basic cash-handling and POS skills

Problem-solving and adaptability

Job description

We are currently recruiting for our high-performing and busy store in Cape Town, Mitchells Plain Westgate. This opportunity is ideal for motivated individuals who thrive in a fast-paced environment and are committed to delivering excellent service while supporting our continued growth and operational excellence.

Purpose

Manage shift operations and ensure service, quality, and productivity standards are consistently achieved.

Key Responsibilities

• Greet customers warmly and create a positive first impression
• Take customer orders accurately (in person, drive-thru, or online pickups)
• Present food and drinks neatly, correctly, and on time
• Ensure orders match receipts and special requests
• Maintain cleanliness of the counter, dining area, and presentation stations
• Follow food safety, hygiene, and company standards at all times
• Work closely with kitchen staff to ensure smooth order flow
• Resolve minor customer concerns politely and escalation when necessary
• Restock items such as cups, lids, sauces, and napkins

Competencies

• Strong communication and customer service skills
• Accuracy and attention to detail
• Ability to work in a fast-paced environment
• Time management and multitasking
• Teamwork and cooperation
• Basic cash-handling and POS skills
• Problem-solving and adaptability
• Good personal hygiene and professionalism

Requirements

• Previous supervisory experience preferred.
• Strong leadership and organisational skills.
• Ability to work independently.