(Cloud Solutions, AWS) Technical Support Consultant (South Africa, remotely)

Supportyourapp; Johannesburg; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading tech support company is seeking a skilled customer support specialist to assist clients with cloud and networking solutions. The ideal candidate will have excellent English communication skills, experience with AWS, and strong networking knowledge. This is a fully remote opportunity with a fixed schedule and competitive compensation in USD. Join a diverse team dedicated to delivering exceptional support to clients around the world.

Benefits

Fixed schedule: Sunday to Thursday, 6 AM – 2 PM South Africa time

Opportunity to work fully remotely

Inclusive international environment

Compensation in USD

Good bonuses for referring friends

Paid intensive training and probation

Work-life balance

Responsive management interested in your growth

Qualifications

• Excellent English communication skills (C1 level) required.
• Experience with AWS or other cloud platforms is essential.
• Strong networking knowledge needed for effective support.
• Customer support background with cloud products is a must.

Responsibilities

• Handle customers’ requests via email and phone.
• Design email templates as needed.
• Conduct research and analysis on products.
• Communicate effectively with the client’s internal team.
• Work collaboratively on team projects.
• Stay updated on technological advancements in IT support.

Skills

Excellent English communication skills (C1)

Experience with AWS or other cloud platforms

Strong networking knowledge

Customer support experience with cloud products

Analytical & research skills

Customer-oriented and responsible attitude

Excellent interpersonal skills

Tools

Google Cloud

Azure

Salesforce

Job description

Are you interested in the world of cloud, networking, and security?

For over 10 years, our partners have helped their clients fill IT service gaps by offering a variety of solutions from data management and storage virtualization to cloud, security, and network optimization.

Join a team of passionate experts and create tailored solutions that handle day-to-day activities, lifecycle management, while tackling innovative projects.

What you will do:

• Handle customers’ requests via email and phone
• Design email templates as needed
• Conduct research and analysis on products
• Communicate with the client’s internal team
• Work on team projects
• Keeping track of technological advancements and trends in IT support

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)
• Experience with AWS or other cloud platforms is a must
• Strong networking knowledge
• Customer support experience with cloud products
• Analytical & research skills
• Customer-oriented and responsible attitude
• Excellent interpersonal skills

Will be a great plus:

• Experience working with Google Cloud and Azure
• AWS certificate
• Proficiency in Salesforce

What we offer:

• Fixed schedule: Sunday to Thursday, 6 AM – 2 PM South Africa time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends and referral contests
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome, positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.