Client Support Specialist - Technical Solutions

Placements24; Polokwane; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Training & certifications

Hybrid work model

Latest technology tools

Job summary

Placements24 is seeking a Client Support Specialist in Polokwane, Limpopo, to provide comprehensive technical support and ensure client satisfaction with the company’s product suite. You will troubleshoot issues, guide product usage, and build strong customer relationships in a hybrid work setting.

The role requires excellent problem-solving, communication skills, and a passion for technology while supporting clients through multiple channels.

Qualifications

• Proven experience in a technical support or customer service role.
• Strong understanding of computer systems and networking basics.
• Excellent analytical and problem-solving skills.
• Clear verbal and written communication, with ability to explain technical concepts.
• Proficiency with helpdesk software and CRM systems.
• Ability to work independently and in a team.
• Customer-centric approach with patience and empathy.

Responsibilities

• Respond to customer inquiries and resolve technical issues via phone, email, and support portal.
• Diagnose and troubleshoot software and hardware-related problems.
• Provide clear, concise information on technical solutions.
• Document all customer interactions and resolutions in the CRM.
• Escalate complex issues to senior engineers as needed.
• Assist with onboarding and training of new clients.
• Identify opportunities to improve customer experience and support processes.
• Maintain up-to-date knowledge of products and services.
• Collaborate with cross-functional teams to meet customer needs.

Skills

Technical support

Customer service

Networking basics

CRM systems

Helpdesk software

Education

High school diploma or equivalent

Tools

CRM systems

Helpdesk software

Job description

About the Role

Our client, a provider of advanced technology solutions, is seeking a dedicated Client Support Specialist to join their team in Polokwane, Limpopo . This role is focused on providing comprehensive technical support and ensuring client satisfaction with our client's innovative product suite. You will be responsible for troubleshooting technical issues, offering guidance on product usage, and fostering strong relationships with our client's customer base. The ideal candidate will possess excellent problem-solving abilities, strong communication skills, and a passion for technology. This is an exciting opportunity to contribute to a company that is at the forefront of technological advancement and values exceptional customer service. Join a collaborative team environment that supports professional growth and innovation in Polokwane, Limpopo .

Key Responsibilities

• Respond to customer inquiries and resolve technical issues via phone, email, and our client's support portal.
• Diagnose and troubleshoot software and hardware-related problems.
• Provide clear, concise, and accurate information to customers regarding technical solutions.
• Document all customer interactions, technical issues, and resolutions meticulously in the CRM system.
• Escalate complex issues to senior support engineers or relevant departments when necessary.
• Assist with the onboarding and training of new clients on our client's platforms.
• Proactively identify opportunities to improve the customer experience and support processes.
• Maintain up-to-date knowledge of our client's products and services.
• Collaborate with cross-functional teams to ensure customer needs are met effectively.

Requirements

• Proven experience in a technical support or customer service role, preferably in a technology-focused environment.
• Strong understanding of computer systems, networking basics, and common software applications.
• Excellent analytical and problem-solving skills.
• Superb verbal and written communication skills, with the ability to explain technical concepts clearly.
• Proficiency with helpdesk software and CRM systems.
• Ability to work effectively both independently and as part of a team.
• A customer-centric approach with a high degree of patience and empathy.
• High school diploma or equivalent; technical certifications are a plus.
• Must be residing in or able to commute to Polokwane, Limpopo .

Benefits

• Our client offers a competitive salary, along with a comprehensive benefits package that includes medical aid and retirement fund contributions.
• Professional development opportunities are available through ongoing training programs and access to relevant certifications.
• The work environment is collaborative and supportive, encouraging work-life balance.
• This role operates on a hybrid model, allowing for flexibility between office and remote work.
• Employees have access to the latest technology and tools to perform their duties effectively.
• Join a growing company making a significant impact in the tech industry right here in Polokwane, Limpopo .