Senior Technical Support Engineer

Placements24

Mtubatuba Local Municipality

Presencial

ZAR 600 000 - 800 000

Tempo integral

Há 9 dias

Uma candidatura completa num minuto

Currículo e carta de apresentação personalizados, prontos a enviar.

Ultrapassa os filtros ATS

Vantagens oferecidas por esta oferta de emprego

Attractive salary package commensurate

Comprehensive medical and dental

Opportunities for advanced technical认证

Dedicated on-site work environment

Retirement savings plan with company

Performance-based bonuses

Relocation assistance available

Professional development workshops

Team-building activities

Resumo da oferta

Placements24 is seeking a seasoned Senior Technical Support Engineer to join a rapidly expanding enterprise software company in Richards Bay, KwaZulu-Natal. You will provide advanced technical assistance to corporate clients and mentor junior teammates.

On-site role with a collaborative office environment, focusing on solving complex issues, documenting processes, and staying current with product updates and cloud platforms.

Qualificações

Minimum of 5 years in a technical support or engineering role focused on enterprise software.
In-depth knowledge of server administration (Windows/Linux), networking concepts, and database management.
Proven ability to diagnose and resolve complex technical problems under pressure.
Experience with scripting languages (Python, Bash) is a significant advantage.
Excellent communication, presentation, and customer-facing skills.
Bachelor's degree in Computer Science, Engineering, or a related technical field.
Demonstrated leadership qualities and the ability to mentor junior staff.
Familiarity with cloud platforms (AWS, Azure, GCP) is a plus.
Must be fluent in English with excellent written and verbal communication abilities.

Responsabilidades

Provide in-depth technical support and troubleshooting for complex client issues related to our enterprise software suite.
Analyze system logs, error messages, and diagnostic information to identify root causes of problems.
Develop and implement effective solutions for reported technical challenges, ensuring minimal disruption to client operations.
Collaborate with engineering and product teams to report bugs and suggest product improvements.
Create and maintain detailed technical documentation, including troubleshooting guides and best practices.
Train and mentor junior support engineers, sharing knowledge and expertise.
Manage client escalations, ensuring timely and satisfactory resolution.
Conduct product demonstrations and training sessions for clients as needed.
Stay current with product updates, new features, and industry best practices.
Ensure all support activities are logged accurately and efficiently in the ticketing system.

Conhecimentos

Server administration (Windows/Linux)

Networking concepts

Database management

Scripting (Python, Bash)

Leadership qualities

Mentoring junior staff

Communication skills

Fluency in English

Formação académica

Bachelor's degree in Computer Science or Engineering

Descrição da oferta de emprego

About the Role

Our client, a rapidly expanding enterprise software company, is looking for a seasoned Senior Technical Support Engineer to join their dedicated support team in Richards Bay, KwaZulu-Natal, ZA. In this critical role, you will be instrumental in providing advanced technical assistance to our corporate clients, tackling intricate issues that require deep system knowledge and problem-solving expertise. You will act as a mentor to junior team members and contribute to enhancing our support infrastructure. This is an on-site position, offering the chance to be fully immersed in our collaborative and energetic office environment located in the heart of Richards Bay. We are passionate about delivering top-tier support and are seeking individuals who share this commitment.

Key Responsibilities

Provide in-depth technical support and troubleshooting for complex client issues related to our enterprise software suite.
Analyze system logs, error messages, and diagnostic information to identify root causes of problems.
Develop and implement effective solutions for reported technical challenges, ensuring minimal disruption to client operations.
Collaborate with engineering and product teams to report bugs and suggest product improvements.
Create and maintain detailed technical documentation, including troubleshooting guides and best practices.
Train and mentor junior support engineers, sharing knowledge and expertise.
Manage client escalations, ensuring timely and satisfactory resolution.
Conduct product demonstrations and training sessions for clients as needed.
Stay current with product updates, new features, and industry best practices.
Ensure all support activities are logged accurately and efficiently in the ticketing system.

Requirements

Minimum of 5 years of experience in a technical support or engineering role, with a focus on enterprise software.
In-depth knowledge of server administration (Windows/Linux), networking concepts, and database management.
Proven ability to diagnose and resolve complex technical problems under pressure.
Experience with scripting languages (e.g., Python, Bash) is a significant advantage.
Excellent communication, presentation, and customer-facing skills.
Bachelor's degree in Computer Science, Engineering, or a related technical field.
Demonstrated leadership qualities and the ability to mentor junior staff.
Strong analytical and problem-solving capabilities.
Familiarity with cloud platforms (AWS, Azure, GCP) is a plus.
Must be fluent in English with excellent written and verbal communication abilities.
Willingness to work on-site in Richards Bay, KwaZulu-Natal, ZA.

Benefits