Client Success & Accounts Executive (Hybrid)

Placements24; Klerksdorp; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Performance incentives

Hybrid work

Medical aid

Retirement savings plan

Career development

Collaborative team environment

Job summary

Placements24 in Klerksdorp is seeking a proactive Client Support Executive to manage a portfolio of clients, address inquiries, and foster lasting relationships. The role balances in-office collaboration with remote work within a hybrid model.

You will respond to inquiries through multiple channels, monitor accounts for issues, and collaborate with sales and technical teams to ensure a seamless client experience while delivering excellent service and value.

Qualifications

• Experience in a client support, account management, or customer success role.
• Excellent communication, negotiation, and presentation skills.
• Proficiency in using CRM software and customer support tools.
• Ability to adapt to a hybrid work environment, balancing independent work with team interaction.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as the primary point of contact for a portfolio of assigned clients.
• Respond to client inquiries and resolve issues promptly and effectively through various channels.
• Proactively monitor client accounts for potential issues and opportunities for improvement.
• Collaborate with sales and technical teams to ensure seamless client experience.
• Conduct regular check-ins with clients to ensure satisfaction and gather feedback.

Skills

Client management

Communication

CRM tools

Negotiation

Organization

Hybrid work

Tools

CRM software

Job description

Placements24 in Klerksdorp is seeking a proactive Client Support Executive to manage a portfolio of clients, address inquiries, and foster lasting relationships. The role balances in-office collaboration with remote work within a hybrid model.

You will respond to inquiries through multiple channels, monitor accounts for issues, and collaborate with sales and technical teams to ensure a seamless client experience while delivering excellent service and value.