Client Success Manager

Bamboo Works; Cape Town; On-site; ZAR 288,000 - 360,000; Full time

Job summary

Bamboo Works is seeking a Client Success Manager to own the client journey from onboarding to long-term account management in a fully remote, contractor-based role. You will coordinate recruitment and support contractors while driving client success across international clients.

The position offers 40 hours per week, flexible overlap across time zones, ASAP start, and revenue-based incentives to reward growth and retention.

Qualifications

• 3+ years in client success or a related client-facing role.
• Proven ability to manage long-term client relationships and growth.
• Fluent English with excellent written and verbal communication.

Responsibilities

• Own the client relationship from onboarding through long-term partnership.
• Lead onboarding, alignment sessions, and periodic business reviews.
• Coordinate recruitment briefs with Talent Acquisition and clients.
• Support contractors and facilitate growth opportunities for accounts.

Skills

Client Success

Account Management

Recruitment Coordination

Stakeholder Management

English Fluency

Highly Organized

Tools

ATS

CRM

Project management tools

Job description

About Bamboo Works

Bamboo Works is a fast-growing international staffing firm connecting companies around the world with exceptional remote professionals. We help businesses build high-performing offshore teams across a wide range of functions, including operations, marketing, finance, technology, customer support, and executive assistance.

About Bamboo Works

Bamboo Works is a fast-growing international staffing firm connecting companies around the world with exceptional remote professionals. We help businesses build high-performing offshore teams across a wide range of functions, including operations, marketing, finance, technology, customer support, and executive assistance.

As we continue to grow, we're looking for an exceptional Client Success Manager to become the trusted advisor for our clients, ensuring every partnership delivers long-term value and success.

If you're passionate about building lasting relationships, solving problems proactively, and helping businesses grow through great people, we'd love to hear from you.

The Role

As a Client Success Manager, you'll own the client journey from onboarding through long-term account management. You'll become a strategic partner to a portfolio of clients, helping them build successful remote teams, coordinating recruitment efforts, supporting contractors, and identifying opportunities to grow their teams over time.

This is a highly collaborative role where you'll work closely with clients, recruiters, contractors, and internal leadership to deliver an exceptional experience at every stage of the partnership.

Your success will be measured not only by client satisfaction and retention, but also by your ability to build trust, anticipate challenges, and create opportunities for long-term growth.

Role Details

Commitment: Full-Time (40 hours/week)

Working Hours: Flexible with overlap across international clients

Location: Fully Remote

Engagement: Independent Contractor

Start Date: ASAP

Monthly Rate: $1,600 - $2,000 (can be higher, depending on level of experience) + revenue-based incentives

What You'll Do

Client Success & Relationship Management

• Own the client relationship from onboarding through long-term partnership
• Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success
• Develop a deep understanding of each client's business, hiring strategy, and growth plans
• Build trusted relationships with key stakeholders and decision-makers
• Conduct regular check-ins, business reviews, and strategic planning sessions
• Proactively identify challenges, manage expectations, and deliver outstanding client experiences
• Drive long-term client satisfaction, retention, and account growth

Recruitment Coordination

• Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team
• Partner closely with recruiters throughout the hiring process
• Monitor recruitment progress, timelines, and candidate pipelines
• Keep clients informed with proactive communication and regular updates
• Ensure every placement reflects Bamboo Works' commitment to quality and service

Contractor Success

• Support contractors throughout their engagement with Bamboo Works
• Conduct onboarding and regular performance check-ins
• Help contractors integrate successfully into their clients' teams
• Identify and address potential performance concerns early
• Facilitate constructive conversations between clients and contractors when needed

Project & Operations Management

• Act as the primary point of coordination between clients, recruiters, contractors, sales, and leadership
• Keep projects moving efficiently while ensuring alignment across all stakeholders
• Manage multiple client accounts simultaneously with exceptional organization and attention to detail
• Continuously improve internal processes to enhance the client experience

Growth & Account Development

• Identify opportunities to help clients expand their remote teams
• Recommend additional roles and staffing solutions that genuinely support business growth
• Recognize account expansion opportunities through regular client conversations
• Contribute to the long-term growth of both Bamboo Works and its clients

What We're Looking For

Must-Haves

• 3+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role
• Proven experience managing long-term client relationships with a strong focus on retention and account growth
• Experience coordinating multiple stakeholders and managing several projects simultaneously
• Strong problem-solving skills and confidence handling challenging client conversations
• Excellent communication skills, both written and verbal, with fluent English
• Highly organized, proactive, and capable of working independently
• Strong commercial awareness while maintaining a client-first mindset
• Comfortable learning about different industries, business models, and organizational structures

Nice-to-Haves

• Experience within recruitment, staffing, outsourcing, or HR services
• Familiarity with remote hiring models and globally distributed teams
• Experience supporting clients hiring professionals such as executive assistants, developers, marketers, accountants, finance professionals, or operations specialists
• Experience using ATS, CRM, project management, or client success platforms

Ideal Candidate Profile

This role is ideal for someone who:

• Naturally builds trust and long-term relationships
• Takes ownership rather than waiting for direction
• Anticipates challenges before they become problems
• Thrives in a fast-paced, entrepreneurial environment
• Is calm under pressure and confident navigating complex conversations
• Balances empathy with commercial thinking
• Enjoys helping businesses grow through exceptional people
• Is highly organized without losing sight of the bigger picture
• Genuinely cares about delivering outstanding service and creating successful long-term partnerships

Why Join Bamboo Works?

• Join a growing international company with ambitious expansion plans
• Work directly with businesses across multiple industries and countries
• Build meaningful, long-term client relationships where your work has visible impact
• Collaborate with a supportive, high-performing remote team
• Enjoy a high degree of autonomy, trust, and ownership in your role
• Benefit from a competitive base salary plus revenue-based incentives that reward long-term client success and growth

Recruitment Process

• Initial Interview
• Interview with the Founders
• Client Success Case Discussion
• Offer & Onboarding