Client Success Executive - Hybrid (Richards Bay)

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

Medical benefits

Retirement benefits

Professional development

Job summary

Placements24 in Richards Bay, KwaZulu-Natal, seeks a Client Support Executive to manage a portfolio of clients with a hybrid on-site/remote setup. You will be the primary liaison, addressing inquiries and resolving issues to ensure a positive client experience.

You will leverage CRM tools, conduct check-ins, and identify upsell opportunities while coordinating with internal teams to deliver timely solutions. A bachelor's degree is preferred.

Qualifications

• Proven track record in client support, account management, or helpdesk.
• Excellent communication, negotiation, and interpersonal skills.
• Experience with CRM software and customer support ticketing systems.
• Ability to manage multiple client accounts and prioritize effectively.
• Hybrid work capability in Richards Bay.

Responsibilities

• Manage and maintain relationships with a designated portfolio of clients.
• Address client inquiries, issues, and requests efficiently and professionally.
• Provide detailed product information and technical support to clients.
• Coordinate with internal teams to ensure timely resolution of client issues.
• Conduct regular check-ins and performance reviews with clients.
• Identify opportunities for upselling or cross-selling based on client needs.

Skills

Client support

Account management

Helpdesk

Communication

Negotiation

Interpersonal

Prioritization

Education

Bachelor's degree in business/communications

Tools

CRM software

Ticketing systems

Job description

Placements24 in Richards Bay, KwaZulu-Natal, seeks a Client Support Executive to manage a portfolio of clients with a hybrid on-site/remote setup. You will be the primary liaison, addressing inquiries and resolving issues to ensure a positive client experience.

You will leverage CRM tools, conduct check-ins, and identify upsell opportunities while coordinating with internal teams to deliver timely solutions. A bachelor's degree is preferred.