Client Relations Specialist - Hybrid & Growth Focus

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work model

Professional development

Medical aid

Retirement fund

Engaging work environment

Job summary

Placements24 seeks a Client Relations Officer to join their Richards Bay team. The role centers on building strong client relationships, understanding needs, and coordinating internal resources to deliver exceptional service.

The ideal candidate excels in communication, problem-solving, and relationship management within a dynamic business environment. Hybrid work model and opportunities for client engagement training are offered.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Proven track record in client relations, account management, or a similar customer-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of business operations and customer service principles.
• Ability to build rapport and trust with diverse client stakeholders.
• Proficiency in CRM software and office productivity tools.

Responsibilities

• Manage and nurture relationships with a portfolio of key clients.
• Serve as the main point of contact for client inquiries, feedback, and concerns.
• Conduct regular check-ins and business reviews with clients to assess satisfaction and identify opportunities.
• Proactively address client issues and work collaboratively to find effective resolutions.
• Liaise with internal departments to ensure client needs are met promptly and efficiently.
• Track client engagement and report on relationship health and satisfaction metrics.

Skills

Communication

Negotiation

Interpersonal skills

Relationship management

Education

Bachelor's degree in Business Administration or Marketing

Tools

CRM software

Office productivity tools

Job description

Placements24 seeks a Client Relations Officer to join their Richards Bay team. The role centers on building strong client relationships, understanding needs, and coordinating internal resources to deliver exceptional service.

The ideal candidate excels in communication, problem-solving, and relationship management within a dynamic business environment. Hybrid work model and opportunities for client engagement training are offered.