Client Success Executive

Smollan Technologies; Durban; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Smollan Technologies in Durban is seeking a Client Success Executive to help clients leverage our AI-powered data solutions and dashboards to drive business outcomes. You will partner with Client Success Manager and cross-functional teams to deliver tailored reporting, visualisations, and ongoing data quality enhancements, ensuring data-driven decision making for clients.

The role emphasizes training, onboarding, and proactive support to maximise platform adoption and client satisfaction across

Responsibilities

• Client Engagement and Reporting: Partner with CMR and Brand Management teams to provide data-driven insights, working closely with the Client Success Manager to meet contractual commitments and deliver tailored reporting solutions.
• Data Visualisation and Analytics: Lead the setup and ongoing enhancement of data visualisation reports, applying advanced analytics to support client decision-making and uncover actionable insights.
• Data Integrity and Management: Execute monthly data management and validation processes in collaboration with the Operations team to ensure data accuracy and reliability across all client deliverables.
• Performance Monitoring and Maintenance: Maintain and update client trackers, ensuring deliverables are accurately reflected and timelines are adhered to, while continuously monitoring data sources for consistency and quality.
• Training and Support: Deliver comprehensive monthly reporting frameworks and provide end-user training to enhance client capabilities in leveraging data for strategic outcomes.

Job description

Empowering Brands Through Insight. Empowering Clients Through You.

We provide a unified, AI-powered suite of products that redefines how businesses handle data. From next-gen AI and machine learning to predictive analytics, our solutions allow clients to stay ahead of customer behaviour rather than reacting to it. Our product stack flips the switch on everything from inventory and pricing forecasting to sales analytics - all centralised within custom-built, automated dashboards. We don’t just manage data; we turn it into a predictive engine that anticipates what a customer needs before they even know they need it.

Our vision for our Client Success Executive is to play a critical role in ensuring clients effectively leverage our data solutions to drive business outcomes. This role involves deep-diving into client data processes, guiding the implementation of our analytics platforms, and providing technical support to optimise performance. By analysing usage trends and providing actionable insights, the Client Success Executive helps clients harness the full potential of our technology, ensuring data-driven decision-making and long-term success.

We believe that when you hire unique, creative problem solvers and give them flexibility and independence, incredible things happen. Our culture is rooted in a foundation of trust. We foster a diverse, inclusive environment where our people are genuinely cared for, inspired, and empowered to thrive. We are looking for dreamers who love a challenge and want the autonomy to solve it.

What You Will Do

• Client Engagement and Reporting: Partner with CMR and Brand Management teams to provide data-driven insights, working closely with the Client Success Manager to meet contractual commitments and deliver tailored reporting solutions.


• Data Visualisation and Analytics: Lead the setup and ongoing enhancement of data visualisation reports, applying advanced analytics to support client decision-making and uncover actionable insights.


• Data Integrity and Management: Execute monthly data management and validation processes in collaboration with the Operations team to ensure data accuracy and reliability across all client deliverables.


• Performance Monitoring and Maintenance: Maintain and update client trackers, ensuring deliverables are accurately reflected and timelines are adhered to, while continuously monitoring data sources for consistency and quality.


• Training and Support: Deliver comprehensive monthly reporting frameworks and provide end-user training to enhance client capabilities in leveraging data for strategic outcomes.