Customer Success Executive

Smollan Technologies; Durban; On-site; ZAR 420,000 - 560,000; Full time

Job summary

Smollan Technologies seeks a Client Success Executive to drive data-driven outcomes for clients by analysing usage trends and guiding analytics platform implementations. You will provide technical support to optimise performance and deliver actionable insights that enable data-informed decisions.

The role requires 2–3 years in consumer analytics, strong Excel skills, and experience with Tableau/Power BI/Qlik.

Qualifications

• Bachelor-level qualification in Business Science (Marketing) or related field and 2–3 years in Consumer Goods, Customer Insights, Market Research, Analytics, or Retail.
• Advanced Excel skills and experience with data-driven reporting systems.
• Ability to interpret complex data sets and produce actionable insights using visualization tools.
• Strong communication skills to present findings to technical and non-technical stakeholders.
• Organisational and time-management skills to manage multiple client projects.

Responsibilities

• Engage with clients and breakdown data processes to deliver data-driven insights.
• Lead setup and enhancement of data visualisation reports for client decision-making.
• Ensure data integrity through monthly validation with Operations.
• Maintain client trackers and ensure timelines and deliverables are met.
• Provide monthly reporting and end-user training to empower clients with data.

Skills

Data analysis

Data visualization

Stakeholder communication

Time management

Problem solving

Education

BSc in Business Science (Marketing)

PDGM

BCom Marketing

Tools

Excel

Tableau

Power BI

Qlik

Pyramid

Job description

Empowering Brands Through Insight. Empowering Clients Through You.

We provide a unified, AI-powered suite of products that redefines how businesses handle data. From next-gen AI and machine learning to predictive analytics, our solutions allow clients to stay ahead of customer behaviour rather than reacting to it. Our product stack flips the switch on everything from inventory and pricing forecasting to sales analytics - all centralised within custom-built, automated dashboards. We don’t just manage data; we turn it into a predictive engine that anticipates what a customer needs before they even know they need it.

Our vision for our Client Success Executive is to play a critical role in ensuring clients effectively leverage our data solutions to drive business outcomes. This role involves deep-diving into client data processes, guiding the implementation of our analytics platforms, and providing technical support to optimise performance. By analysing usage trends and providing actionable insights, the Client Success Executive helps clients harness the full potential of our technology, ensuring data-driven decision-making and long-term success.

We believe that when you hire unique, creative problem solvers and give them flexibility and independence, incredible things happen. Our culture is rooted in a foundation of trust. We foster a diverse, inclusive environment where our people are genuinely cared for, inspired, and empowered to thrive. We are looking for dreamers who love a challenge and want the autonomy to solve it.

What you will do

• Client Engagement and Reporting: Partner with CMR and Brand Management teams to provide data-driven insights, working closely with the Client Success Manager to meet contractual commitments and deliver tailored reporting solutions.
• Data Visualisation and Analytics: Lead the setup and ongoing enhancement of data visualisation reports, applying advanced analytics to support client decision-making and uncover actionable insights.
• Data Integrity and Management: Execute monthly data management and validation processes in collaboration with the Operations team to ensure data accuracy and reliability across all client deliverables.
• Performance Monitoring and Maintenance: Maintain and update client trackers, ensuring deliverables are accurately reflected and timelines are adhered to, while continuously monitoring data sources for consistency and quality.
• Training and Support: Deliver comprehensive monthly reporting frameworks and provide end-user training to enhance client capabilities in leveraging data for strategic outcomes.

What you need

• Educational Background: A tertiary qualification in Business Science (Marketing), PDGM, BCom Marketing, or a related field, with 2 to 3 years of professional experience in Consumer Goods, Customer Insights, Market Research, Analytics, or Retail sectors.
• Technical Proficiency: Advanced skills in Microsoft Office Suite, particularly Excel, with experience in project management tools and data-driven reporting systems.
• Data Analysis and Visualisation: Strong analytical acumen with the ability to interpret complex data sets and produce actionable insights, utilising data visualisation tools such as Pyramid, Tableau, Power BI, or Qlik.
• Numerical Precision and Detail Orientation: High numerical aptitude with meticulous attention to detail, ensuring accuracy in data interpretation and reporting.
• Interpersonal and Communication Skills: Proven ability to communicate complex data findings effectively to both technical and non-technical stakeholders, fostering collaboration across internal teams and client organisations.
• Time Management and Prioritisation: Exceptional time management skills, capable of balancing multiple projects and clients, and delivering results within tight deadlines.
• Problem-Solving and Troubleshooting: Adept at diagnosing and resolving data-related issues independently or collaboratively, ensuring seamless project execution.
• Adaptability and Agility: Agile and flexible approach to managing concurrent projects, with a proactive mindset in addressing challenges and communicating progress or obstacles.