Graduate Customer Success Associate - Onboarding & Growth

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training

Career development

Team in Soweto

Job summary

Placements24 is seeking personable and proactive Graduate Trainee Customer Success Specialists in Soweto. You will onboard new customers, guide them through setup, resolve inquiries, and promote product adoption while building strong relationships.

This entry-level role emphasizes customer support, problem-solving, and learning the product suite in a collaborative team environment in Soweto.

Qualifications

• Recent graduate with a degree in Communications, Business, Marketing, or a related field.
• Exceptional interpersonal and communication skills, both written and verbal.
• A customer-centric mindset with a passion for helping others.
• Strong problem-solving abilities and a proactive approach.

Responsibilities

• Onboard new customers, guiding them through initial setup and product utilization.
• Proactively engage with customers to ensure satisfaction and identify potential issues.
• Respond to customer inquiries and resolve issues efficiently and professionally.
• Educate customers on product features and best practices to drive adoption and retention.
• Gather customer feedback to inform product development and service improvements.

Skills

Interpersonal skills

Communication skills

Proactive problem-solving

Customer-centric mindset

Education

Bachelor's degree in Communications, Business, Marketing, or related field

Job description

Placements24 is seeking personable and proactive Graduate Trainee Customer Success Specialists in Soweto. You will onboard new customers, guide them through setup, resolve inquiries, and promote product adoption while building strong relationships.

This entry-level role emphasizes customer support, problem-solving, and learning the product suite in a collaborative team environment in Soweto.