Client Support Agent

Placements24; Centurion; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Remote work flexibility

Health & wellness benefits

Training & development

Generous vacation & sick leave

Job summary

Placements24 is seeking a Client Support Agent to join a remote-first support team based out of Centurion. You will be the key liaison, providing expert assistance and ensuring customer needs are met with precision and care.

The role requires strong communication, problem-solving skills, and the ability to work independently across multiple channels, including email, phone, and live chat. A high school diploma is required, with certifications in customer service considered an advantage.

Qualifications

• Experience in a customer support or helpdesk role.
• Remote work experience is preferred.
• Excellent communication and problem-solving skills are essential.
• Ability to quickly learn new software and systems.

Responsibilities

• Provide prompt and effective support to clients via email, phone, and live chat.
• Diagnose and resolve customer issues related to product functionality and service delivery.
• Educate clients on product features and best practices to enhance their user experience.
• Document all support interactions and resolutions accurately in the CRM system.
• Identify recurring customer issues and provide insights for product and service improvements.
• Maintain a high level of customer satisfaction through professional and empathetic interactions.

Skills

Customer support

Remote work

Multichannel communication

CRM software

Problem solving

Fluent English

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is looking for a highly motivated and detail-oriented Client Support Agent to join their remote-first support team, based out of Centurion . This role is pivotal in delivering outstanding support experiences to a global clientele. You will act as a key liaison, providing expert assistance and ensuring customer needs are met with precision and care. We seek individuals who are adept at problem-solving, possess exceptional communication skills, and are committed to upholding the highest standards of service, contributing to our client's mission of empowering customers through exceptional support and innovative solutions.

Key Responsibilities

• Provide prompt and effective support to clients via multiple communication channels including email, phone, and live chat.
• Diagnose and resolve customer issues related to product functionality and service delivery.
• Educate clients on product features and best practices to enhance their user experience.
• Document all support interactions and resolutions accurately in the designated CRM system.
• Identify recurring customer issues and provide insights for product and service improvements.
• Maintain a high level of customer satisfaction through professional and empathetic interactions.

Requirements

• Demonstrated experience in a customer support or helpdesk role, preferably in a remote setting.
• Exceptional interpersonal and communication skills, with fluency in written and spoken English.
• Strong technical aptitude and the ability to quickly learn new software and systems.
• Proven ability to troubleshoot complex issues and provide effective solutions.
• Excellent organizational skills and the capacity to manage a diverse workload independently.
• High school diploma required; further education or certifications in customer service are advantageous.

Benefits

• Competitive salary commensurate with experience.
• Fully remote work arrangement offering significant flexibility.
• Comprehensive health and wellness benefits package.
• Generous vacation and sick leave policy.
• Ongoing training and professional development opportunities.