Supervisor: Client Services And Funds

Motor Industry Bargaining Council; Pretoria; On-site; ZAR 320,000 - 420,000; Full time

Job summary

Motor Industry Bargaining Council in Pretoria seeks a Supervisor in Client Services and Funds to oversee Provident Fund claim processing, QA, and stakeholder liaison. You will supervise staff, review claims, prepare batches, and ensure timely payments in line with fund rules.

You will also monitor daily operations, generate reports, manage correspondence, and drive continuous improvement through training needs analysis and performance reviews of subordinates.

Qualifications

• Above average verbal and written communication and listening skills.
• Ability to withstand pressure and provide the clients/customers with above average services.
• Must at all times be diplomatic and assertive with customers/clients.
• Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results.
• Ability to work independently and use initiative along with problem solving abilities.
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management.
• Must be a good team player and achieve objectives as set out by the Manager.
• Must be meticulous in carrying out tasks/instructions etc.
• Must have good interpersonal and decision making skills.
• Must have good analytical skills with attention to detail.
• Strong negotiation and report writing skills.
• Strong administration experience.
• People management experience in all aspects.
• Customer orientated behavior.
• At least 2 years’ experience at a supervisory level.
• All funds experience and knowledge of the main agreement and fund rules required.
• MCIS returns and funds assessing experience.

Responsibilities

• Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.
• Request stop-payments
• Updates system on provident fund payments
• Scrutinizes assessor's completed claims for accuracy- Quality Assurance
• Prepares batches of claims according to claim type and distributes to Assessors
• Prepare SAF and AHP and Prov cheques
• Ordering stationery from Credit control
• Monitors progress with claims-by printing daily reports
• Monitors daily activities of Client Services department
• Maintains statistics on claims on hand and prepares report for management
• Logs and tracks enquiries and complaints on the system (first line of support)
• Log applications and update the system with new member information
• Liaises with relevant departments to resolve complaints
• Issuing forecast and request outstanding amendments/ proof of payments from employers
• Issues Provident Fund Benefit Statements on request
• Identifies own and subordinates' training needs and reports to management accordingly
• Handles uncollected and returned fund cheques, authorizes write backs of stale cheques and requests for EFT payments including lost cheques and submission of requests to SSC/MIFA
• Handle own and departments correspondence
• Ensures all claims and documents relating to Department are scanned/indexed
• Do deposits for transfers (to other funds)
• Attend to queries and complaints including those escalated by staff
• Assesses urgent Provident Fund Claims and forward to Mifa for payment
• Assists with interviewing process of employees in department and other related positions
• Conducts performance reviews of subordinates

Skills

Verbal and written communication

Customer service

Stress tolerance

Diplomacy and assertiveness

Problem solving

Relationship building

Attention to detail

Team leadership

Negotiation

Report writing

Administration

People management

Supervisory experience

Fund rules knowledge

Job description

• Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.
• Request stop-payments
• Updates system on provident fund payments
• Scrutinizes assessor's completed claims for accuracy- Quality Assurance
• Prepares batches of claims according to claim type and distributes to Assessors
• Prepare SAF and AHP and Prov cheques
• Ordering stationery from Credit control
• Monitors progress with claims-by printing daily reports
• Monitors daily activities of Client Services department
• Maintains statistics on claims on hand and prepares report for management
• Logs and tracks enquiries and complaints on the system (first line of support)
• Log applications and update the system with new member information
• Liaises with relevant departments to resolve complaints
• Issuing forecast and request outstanding amendments/ proof of payments from employers
• Issues Provident Fund Benefit Statements on request
• Identifies own and subordinates' training needs and reports to management accordingly
• Handles uncollected and returned fund cheques, authorizes write backs of stale cheques and requests for EFT payments including lost cheques and submission of requests to SSC/MIFA
• Handle own and departments correspondence
• Ensures all claims and documents relating to Department are scanned/indexed
• Do deposits for transfers (to other funds)
• Attend to queries and complaints including those escalated by staff
• Assesses urgent Provident Fund Claims and forward to Mifa for payment
• Assists with interviewing process of employees in department and other related positions
• Conducts performance reviews of subordinates

Knowledge / Experience / Skills / Abilities

• Above average verbal and written communication and listening skills
• Ability to withstand pressure and provide the clients/customers with above average services
• Must at all times be diplomatic and assertive with customers/clients
• Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results
• Ability to work independently and use initiative along with problem solving abilities
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
• Must be a good team player and achieve objectives as set out by the Manager
• Must be meticulous in carrying out tasks/instructions etc
• Must have good interpersonal and decision making skills
• Must have good analytical skills with attention to detail
• Strong negotiation and report writing skills
• Strong administration experience
• People management experience in all aspects
• Customer orientated behavior
• At least 2 years’ experience at a supervisory level
• All funds experience and knowledge of the main agreement and fund rules required
• MCIS returns and funds assessing experience

Supervisor: Client Services and Funds Pretoria, ZA